Operations Supervisor

About the Role

Here at Sodexo Live, we service and operate the Galleys on board the Washington State Ferries as well as landside operations. We are seeking a highly organized, hands-on, and people-focused Operations supervisor to support daily operations across union and non-union personnel in Anacortes. This role is critical to ensuring smooth day-to-day activities, effective communication, strong leadership, and consistent operational excellence. The ideal candidate is a problem-solver, capable mentor, and someone comfortable jumping in wherever needed to keep things running efficiently.

Key Responsibilities

Leadership & Personnel Management

• Communicate effectively with all personnel, including union and non-union staff.
• Address and resolve issues involving staff promptly and professionally.
• Coach and mentor employees, supervisors, warehouse teams, and vending staff.
• Assist with hiring efforts, including interviewing candidates and supporting them through the onboarding process.
• Maintain ongoing communication with new hires while they await credential processing (e.g., MMC).
• Conduct new hire orientations and distribute uniforms, keys, badges, and related materials.
• Support leadership (including Operations Manager) with operational tasks as needed.
• Keep constant and open communication with all Management, including Payroll, Human Resources, the Operations Director, and the General Manager.

• Address and troubleshoot equipment-related issues.
• Handle all money-related responsibilities accurately and securely.
• Assist with warehouse activities, including ordering, product handling, and putting away stock when needed.
• Prepare orders for vessels and landside operations.
• Push carts, strip boats, and set up boats as needed to support daily operations.
• Work operational shifts when required and assist with shift coverage.
• Fill employee Time Off Request and ensure scheduling needs are consistently met.
• Maintain and update the availability sheet.
• Review new bid sheets before posting.
• Order office supplies as needed.

• Send invoices as required.
• Support hiring workflows and ensure new employees move smoothly through onboarding steps.
• Assist with operational tasks, special projects, and leadership directives as assigned.

• Strong leadership and communication skills.
• Experience mentoring and coaching staff at multiple levels.
• Ability to work in a fast-paced, hands-on operational environment.
• Strong problem-solving abilities and comfort with addressing equipment or staffing issues.
• High level of reliability, professionalism, and integrity with money-handling tasks.
• Ability to perform physical tasks such as pushing carts or assisting with boat setup.

• Previous experience in maritime, food service, transportation, logistics, or ferry system operations.
• Experience working with union and non-union labor.
• Familiarity with scheduling, shift coverage, and bid processes.

• Merchant Mariner Credential (Optional/Can obtain upon hiring)
• TWIC Card
• Food Handlers Permit
• Mast (Class 12)