Director of Client Retention & Engagement
Role Overview
As Sodexo's Director of Client Retention & Engagement, you will lead strategic efforts to retain and grow our Campus client portfolio by developing winning business solutions, building strong relationships, and driving financial performance. You'll analyze client needs, craft compelling proposals, and collaborate across teams to deliver value and innovation. This role requires deep financial acumen, CRM expertise, and the ability to influence stakeholders at all levels. You'll travel frequently (60%+), engage with clients and students, and ensure high-quality data and reporting to support retention and growth strategies. Employee will reside near a major airport in the territory: TX, OK, LA, MS, AR, MO, KS, NE, IA, IL, IN, MI, WI and MN.
Incentives
Commission plan, vehicle allowance
What You'll Do
- Manage a multi-year portfolio and develop retention strategies
- Influence cross-functional teams without formal authority
- Build and present winning proposals that drive client retention
- Travel extensively to engage with clients, students, and leadership
- Lead retention presentations and assist in contract development
- Conduct cost-benefit and needs analyses to shape business solutions
- Research market trends and competitor strategies
- Ensure CRM data quality and reporting compliance
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What You Bring
- Proven success in client relations or sales, preferably in the Campus segment
- Strong financial acumen and strategic thinking
- Ability to read and respond to RFPs effectively
- Excellent communication and relationship-building skills
- Experience working with C-suite and senior leaders
- Comfort with frequent travel (60%+)
- CRM management expertise
- Ability to manage conflict and influence without authority
- Valid driver's license required
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement: Bachelor's degree or equivalent experience
Minimum Functional Experience: 7 years
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion