Banquet Manager - New Orleans Convention Center

Job Listing: Banquet Manager

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking an experienced Banquet Managerfor the New Orleans Convention Center located in New Orleans, LA.

Unit Description:

The Ernest N. Morial Convention Center is located in Downtown New Orleans, Louisiana. With 1.1 million square feet of prime, contiguous exhibit space, the award winning New Orleans Ernest N. Morial Convention Center is the sixth largest convention facility in the nation, and it consistently ranks in the country's top ten of facilities that hold the most conventions and tradeshows annually.

Job Overview:

The Banquet Manager is responsible for coordinating the planning, preparation, set-up, service, and breakdown of banquet events including breakfasts, luncheons, dinners, receptions, and other group functions. This position provides day-to-day supervision to banquet staff, ensuring events are executed smoothly, service standards are upheld, and guest expectations are met. The Banquet Manager works closely with senior banquet leadership to support staff scheduling, event logistics, and service delivery.

Essential Responsibilities:

• Assist in the planning, coordination, and execution of banquet events, ensuring all details are met according to Banquet Event Orders (BEOs).
• Supervise banquet staff during events, including servers, bartenders, and setup crews.
• Support staff scheduling and training in accordance with event requirements.
• Oversee setup and breakdown of banquet spaces to ensure readiness and compliance with client specifications.
• Work with culinary and banquet leadership to ensure timely food and beverage service.
• Serve as a point of contact for clients during events, resolving service issues and ensuring guest satisfaction.
• Assist with monitoring event expenses and labor costs to support profitability.
• Maintain standards for cleanliness, food safety, and workplace safety.
• Support senior banquet leadership in conducting pre- and post-event briefings and evaluations.

• Bachelor's degree and/or equivalent combination of education and relevant work experience.
• 1-2 years of banquet, catering, or hospitality management experience in a hotel, convention center, or high-volume event venue.
• Strong organizational and multitasking skills, with the ability to manage multiple priorities.
• Strong leadership and supervisory skills with the ability to manage staff in a fast-paced environment.
• Excellent communication and interpersonal skills with a customer-service focus.
• Familiarity with Banquet Event Order (BEO) software or related event management systems.
• Problem-solving ability and initiative to respond effectively to changing event demands.
• Valid driver's license preferred for retrieval and transport of equipment for off-site events.

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Hours may be extended or irregular to include nights, weekends, and holidays.

• Health Savings and Flexible Spending Accounts
• Life and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Identity Theft Protection
• Adoption Assistance