Technical Program Manager, Platform Integrity Engineering

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for an experienced Technical Program Manager to join Snap Inc! As a member of the Platform Integrity Engineering team within the Information Security Group, you will lead the development of key Trust and Safety programs that protect the user safety of Snapchat worldwide. You’ll collaborate with key partners in Engineering, Product, Legal, Security, and Policy to build confidence in Platform Integrity.  You’ll become a subject matter authority in multiple domains by owning projects from beginning to finish and facilitating cross-team communication. In order to be successful in this role, you will need to have prior experience in program development and management, process improvement, basic data analytics, and the software development life cycle.

What you’ll do:

• Collaborate with Trust & Safety, product, engineering, and other internal teams to define and own trust and safety requirements

• Responsible for all aspects of project planning, management, and delivery

• Devise technical solutions and architecture design to satisfy complex business requirements

• Consistently deliver a realistic picture of project scope, timing, and progress to stakeholders

• Manage project development costs while prioritizing project tasks and risks

• Develop metrics to measure program success and operational effectiveness

• Anticipate project risks, conduct  escalation management, negotiate with decision makers, and balance business needs versus technical constraints

• Serve as a technical consultant to the organization and business partners

Knowledge, Skills & Abilities:

• A subject matter expert on governance, operations, and risk management

• Demonstrated success building programs and processes that scale with an organization

• Ability to lead cross-functional teams with a proven track record of delivery and high-impact solutions

• Strong interpersonal, analytical, problem-solving, negotiation, and conflict resolution skills with an ability to motivate teams and foster an environment of continuous improvement

• Exceptional verbal and written communication skills, especially when tailoring information to non-technical audiences

Minimum Qualifications: 

• Bachelor’s degree in computer science or a related technical field or equivalent experience

• 3+ years of experience in technical program management

Preferred Qualifications:

• 5+ years of experience in technical program management

• Experience with agile software development processes and project management tools such as Jira

• Experience with Trust & Safety and Customer support organizations at scale.

• Experience designing and implementing programs from start to maturity

• Experience working with business stakeholders such as Product, Legal, and Policy.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.