Senior Manager, Review Operations

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for a globally experienced Senior Manager to lead our team that focuses on Moderation Operations.  You are someone who is able to keep a cool head under pressure, set and deliver on strategic initiatives, assess and anticipate risk, manage rapidly changing situations, lead by example, and you are excited about creative problem solving, building relationships, data analysis, reporting, and policy to help protect Snapchatters and Snap. 

What you'll do:

• Work closely with Content, Product, Legal, Sales, Engineering and Safety teams and vendors around the world to ensure that our operational policies and processes are being applied consistently supported by strong reporting and analytics

• Partner with XFN partners and leadership to drive large-scale changes based on operational trends and escalations

• Constantly evaluate and recommend solutions that make our teams around the globe more scalable, including process improvements or tooling recommendations

• Oversee quality assurance, workforce management, capacity planning, training practices for a global workforce

• Assess new products for safety concerns and operational needs; ensure that new product rollouts and launches are properly supported and planned for

• Lead teams that analyze incoming content trends and metrics to adjust operations accordingly

• Manage and mentor a team of great people in a fast-paced, quick-to-market environment

• Drive and deliver key projects within our Review Operations roadmap 

• Keep up-to-date with industry trends and international news headlines to help improve Snap operations and thought leadership

• Support with any internal escalations or external inquiries

Minimum qualifications:

• 10+ years of experience; preference in Operations or a related-field

• 5+ years of previous people management experience

• Bachelor's degree

Preferred qualifications:

• A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization

• A team player who’s willing to get their hands dirty and help where needed

• Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product

• Able to adjust quickly in a fast-paced, dynamic environment

• Strong analytical skills with the ability to use data to drive decisions

• A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization

• Background in content moderation or related field

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com