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IT Support Specialist

London, United Kingdom

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.

We’re looking for an IT Support Specialist to join Snap Inc. to help expand our IT presence in London and focus on the remote office locations within the region. This person must exhibit Snap’s engineering values - Craftsmanship, Creativity, Accountability, Empathy, and Integrity, maintaining a high level of professionalism while providing superb customer service. Additionally, they must understand the office culture and maintain excellent relationships with global customers, business partners and IT team members. The ideal candidate will have exceptional troubleshooting skills and be familiar with common operating systems and applications.

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What you’ll do:

  • Provide excellent day-to-day technical support for customers.

  • Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc).

  • Create processes and documentation that the team can follow for repeatable tasks.

  • Drive global information technology projects and drive project deliverables.

  • Maintain inventory of equipment and other IT assets and ensure Snap compliance standards are followed.

  • Support common IT services: Google Apps, OKTA, Atlassian, etc.

  • Maintain relationships with vendors and cross-functional teams.

  • Travel up to 10% of the time to relevant Snap locations, occasionally at short notice.

  • Be an advocate of knowledge sharing across IT.

What we’re looking for:

  • Experience providing support in a professional IT environment.

  • Bachelor’s degree preferred or equivalent experience.

  • Someone that loves end user support and is passionate about delivering a world-class customer service experience.

  • Natural problem solver who enjoys identifying ways to make things better.

  • Experience with a ticketing system such as Jira.

  • Experience with client management systems: JAMF / Airwatch.

  • Strong Windows and OSX Mac experience.

  • Linux experience is a plus.

  • Experience with Google Apps Suite.

  • Basic to advanced knowledge of audio visual support.

  • Basic to advanced knowledge of corporate networking and security practices.

Job ID: 20bfa5fefd59bdedec5df6c3a4e8ee8e5883d151567754f0cfc6ef6e2c1a229c
Employment Type: Other