Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for an Identity Operations Lead to join the Identity Operations Team in Santa Monica, Ca. Working closely with the Customer Operations, engineering, and product teams, you will help keep Snapchatters secure and offer solutions to questions about the Snapchat app.
What you'll do:
Manage the day to day operations, develop and maintain the Identity Operations team
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Oversee productivity and success metrics
Manage all escalations and triage to appropriate stakeholders
Identify trends to enhance processes and improve efficiency, while driving longer-term automated solutions
Keep up-to-date with industry trends to help improve Snap operations and thought leadership
Constantly evaluate internal practices and drive solutions that make our teams scalable
Knowledge, Skills, & Abilities:
Excellent leadership skills to motivate, develop and retain talent
Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights.
Shown ability to work directly with all cross-functional teams and management
Excellent verbal and written communication skills
Great judgement and ability to problem-solve, both independently and with peers
Minimum Qualifications:
Bachelor's degree or equivalent work experience
4+ years of relevant work experience
Experience scaling complex operations
Experience working with product and engineering teams to develop tools and solutions that improve the customer experience across a platform or product
Preferred Qualifications:
Experience in safety, spam and abuse, or other related industries
Experience using data visualization software (Advanced EXCEL, Looker, Tableau, etc.)
Experience with cost management and forecasting
Excellent project management experience with adherence to tight deadlines and shifting priorities
Experience with JIRA, Zendesk or similar issue tracking software
A passion for Snapchat, sales support, and creativity!