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Identity Operations Lead

Los Angeles, CA

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for an Identity Operations Lead to join the Identity Operations Team in Santa Monica, Ca. Working closely with the Customer Operations, engineering, and product teams, you will help keep Snapchatters secure and offer solutions to questions about the Snapchat app. 

What you'll do:

  • Manage the day to day operations, develop and maintain the Identity Operations team

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Oversee productivity and success metrics

  • Manage all escalations and triage to appropriate stakeholders

  • Identify trends to enhance processes and improve efficiency, while driving longer-term automated solutions

  • Keep up-to-date with industry trends to help improve Snap operations and thought leadership

  • Constantly evaluate internal practices and drive solutions that make our teams scalable

  • Knowledge, Skills, & Abilities:

    • Excellent leadership skills to motivate, develop and retain talent

    • Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights. 

    • Shown ability to work directly with all cross-functional teams and management

    • Excellent verbal and written communication skills

    • Great judgement and ability to problem-solve, both independently and with peers

    Minimum Qualifications:

    • Bachelor's degree or equivalent work experience 

    • 4+ years of relevant work experience

    • Experience scaling complex operations

    • Experience working with product and engineering teams to develop tools and solutions that improve the customer experience across a platform or product

    Preferred Qualifications:

    • Experience in safety, spam and abuse, or other related industries 

    • Experience using data visualization software (Advanced EXCEL, Looker, Tableau, etc.)

    • Experience with cost management and forecasting 

    • Excellent project management experience with adherence to tight deadlines and shifting priorities

    • Experience with JIRA, Zendesk or similar issue tracking software

    • A passion for Snapchat, sales support, and creativity!

    Client-provided location(s): Los Angeles, CA, USA
    Job ID: a8d4c62cd87c2dfc2609034c89e2fc67a4750bc1b7850dbfcd6a0fb3d484280f
    Employment Type: Other