Content Review Lead

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!   

We’re looking for an Content Review Lead to join Team Snapchat! As a member of the Ad Review team, you will ensure quality review and approval of Snap Ads submissions. You’ll collaborate with Policy, Legal, Comms and others within Sales and Operations to help create a seamless approval process for Snapchatters submitting ads.

What you'll do:

• Manage the day to day operations, develop and maintain the Ad Review team.

• Be the go to person on all creative and legal policies for Ad Review and identify policy gaps.

• Manage all escalations (review or support) and triage to appropriate stakeholders

• Assist sales teams through creative and policy training, trend reports and feedback key advertisers.

• Deliver key projects within the Ad Review roadmap, including execution; measured progress; and presenting results to stakeholders throughout

• Identify trends to enhance processes and improve efficiency, while driving longer-term automated solutions

• Assist vendor management and local contractors as well as leading quality assurance for international reviewers

• Keep up-to-date with industry trends to help improve Snap operations and thought leadership

• Constantly evaluate internal practices and drive solutions that make our teams scalable

Minimum Qualifications:

• Bachelor's degree or equivalent work experience 

• 5+ years of experience working within ad review, trust and safety, content moderation, or a similar operations role.  

• Experience managing a growing multicultural team

Preferred Qualifications:

• Shown ability to work directly with all cross-functional teams and management

• Excellent project management experience with adherence to tight deadlines and shifting priorities

• Excellent written and verbal communication skills

• Experience with JIRA, Zendesk, Salesforce or similar issue tracking software

• A passion for Snapchat, sales support, and creativity!

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!