Account Manager

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is the camera used by millions of people every day to snap with family, watch Stories from friends, see events from around the world, and explore expertly-curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.

We are looking for an Account Manager to join Team Snapchat in China! You’ll collaborate with cross-functional teams within Snap, as well as external partners, to grow advertising revenue. The role includes supporting Snap’s sales partners globally across a range of activities from thinking strategically about how to tailor Snap’s products to a client’s unique needs to setting a campaign live to troubleshooting and quickly resolving issues as they arise.

What you'll do:

• Provide account optimization guidance to strategic advertising clients

• Serve as a product advocate for Snap’s new and existing products, as well as advising on best practices and bespoke campaign optimizations, and product beta participation

• Dive deep into campaign performance data; guiding KPI driven measurement strategies, identifying performance trends, seasonality trends, and campaign optimizations to achieve results, and providing recommendations for upsell opportunities

• Provide day to day operational support for partners, including managing ad rejection escalations, build audience engagement segments, trafficking ads using Snap’s internal tools and generating post-campaign reports

• Contribute to monthly partner newsletter, combining updates from across the organization into a single communication

• Partner with Global Partnerships Lead to develop programs and initiatives to streamline sales partner operations, accelerate sales partner activities, increase advertiser awareness, and uplevel sales partner expertise on Snap’s advertising platform

• Identify, escalate and resolve client or partner issues, working with cross-functional teams as required

• Manage internal processes for Creative Service Agreements, campaign exceptions, Ad Design Requests, Coupon Generations and clearly communicate policies to Sales Partners

• Maintain accurate CRM data in Salesforce.com

Minimum Qualifications:

• BA/BS degree or equivalent

• 3+ years experience in the digital media industry, with a focus on performance and brand marketing, ad-tech, programmatic in real-time bidding marketplaces, or a related field

• Excellent communication, interpersonal skills with attention to detail

• Strong Google Sheets/Slides skills, experience with analyzing datasets, and delivering actionable insights

• Proven ability to prioritize and manage multiple projects while maintaining strict attention to detail and strong ownership

• Fluency in English

Preferred Qualifications:

• Knowledge of digital marketing landscape of China export online market would be a plus

• Experience in export retail & gaming industry

• Understanding of advertising performance metrics and ecosystem

• Understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies)

• Ability to summarize insights and best practices, and share them with partners and customers.

• Experience in managing and enabling advertising sales partners

• Ability to perform well in highly dynamic, rapidly changing environments

• Background working with both internal and external partners