Technology Asset Manager

Smartsheet is looking for an Technology Asset Manager with a technical background combined with strong understanding of technology asset management processes and procedures. We are looking for someone who is passionate about technology and will help Smartsheet manage and optimize its Software Assets more effectively for our Costa Rica office.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

This position reports to our Manager, Technology Asset Management and is based at our Costa Rica office in San Jose.

You Will: 

• Perform daily management of IT software/hardware related tickets / requests in our asset management system & SaaS solution.
• Maintain and manage Internal Software catalog within Service Request Portal.
• Manage and process Software Renewals on a regular basis, utilizing and maintaining the software renewal calendar.
• Communicate and partner with Corporate A/P and Procurement teams regarding Renewals, POs, and invoice process for all Software purchases.
• Work with vendors to identify and negotiate pricing and availability, resolve discrepancies, expedite orders, and maintain ongoing relations.
• Work in conjunction with IT and suppliers to identify new software products and changes to existing products to be sourced.
• Maintain software license compliance and positions throughout each software lifecycle including deploy, manage, harvest, retire.
• Partner with all departments to ensure Software for new employees and exiting employees are coordinated, assigned & licensed.
• Generate and distribute various reports, including software compliance reports and perform trend analysis reports. 
• Execute and maintain documentation of procedures, processes, and reports concerning software management/ licensing issues and adhere to audit standards.
• Take part in other ITSM processes or as required, perform as a backup to maintain operational activities.
• Transmit Software & Hardware purchase orders to vendors and confirm that orders are tracked and have been received on the necessary timeline.
• Coordinate with other departments to ensure current service and hardware offerings are up to date with departmental needs.
• Assist with management of IT Assets in the CMDB.

You Have:

• 4+  years experience working with a CMDB, Asset Management database
• 4+ years of ITSM tool experience (ServiceNow, BMC, Freshservice)
• Strong knowledge of IT Software & Hardware
• Understanding of ITIL & ITAM methodology 
• Strong vendor management and communication skills
• Strong knowledge of IT Service Management processes
• Strong ability to carry out assigned tasks independently with minimal supervision
• Excellent at performing multiple tasks at the same time without error
• IAITAM Certification, such as CSAM, CHAMP and CITAM
• Fluent in the English language
• Ability to work from the CR office in San Jose, at least 2 days a week

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific) 

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.