Job Details
About Salesforce
We're Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all well, you're in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and growth, charting new paths, and improving the state of the world.
About Slack Business Unit
Slack has transformed business communication. It's the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.
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About Role:
- You will own the full sales cycle from lead to close
- Establish lasting relationships with senior executives and decision-makers
- You will foster new relationships for Slack through outbound efforts
- Help educate customers on the value of Slack throughout the adoption cycle
- You navigate key decision-makers to build Slack awareness within organizations
- Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and expansion
- You will initiate, negotiate and close new and expansion contracts with customers
- You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries
- You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
- You will prepare and educate customers on new features and releases
- You will monitor and identify adoption and utilization trends
- Provide recommendations based on customer's business needs and usage patterns
- You will conduct periodic customer health checks with an emphasis on customer happiness
- You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- Partnering with internal resources in order to drive additional value and expertise
- Educating customers on the value of our products in a consultative way
- Generating a pipeline that leads to closed revenue and quota attainment
- Selling on value and return on investment vs. technical functionality
- Building credibility and trust while influencing buying decisions
- Uncovering business initiatives and pain points to map back our solutions across multiple lines of business
- Creating demand by uncovering business problems and matching them to our solution
- Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level
- 8+ of solutions selling experience, ideally experience within the HLS industry
- Relevant sales experience, preferably in a SaaS organization
- Experience managing a pipeline and closing large contracts
- Excellent communication skills both with customers and within an organization
- Shown negotiation and closing skills
- Consistent track record of navigating the complexities within enterprise companies (5k+ employees)
- Ability to develop senior-level relationships quickly and effectively
- Experience presenting to senior managers and the C-suite
- Ability to handle multiple opportunities simultaneously at various stages of the buying process
- Takes an active interest in increasing customer satisfaction and deepening customer relationships
- Ability to be flexible and adaptive
- Experience with enterprise SaaS vendors preferred
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Some travel required
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at Slack!
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