Digital Media & eCommerce Success Manager - Supplyframe - m/f/d

Who is Supplyframe?

Recently acquired by Siemens AG, Supplyframe is the leading Design-to-Source Intelligence platform for the global electronics value chain, with solutions that interpret billions of intent, demand, supply and risk signals to deliver insights through the design-to-market product lifecycle. A community of over 10 million engineering and supply chain professionals engage with our search, media, and SaaS solutions to optimize in excess of $120 billion in annual direct materials spend. Supplyframe is headquartered in Pasadena, California, with additional offices in Texas, United Kingdom, Serbia, France, and China.

Supplyframe is transforming how the global electronics industry connects. As a Digital Media Customer Success Manager, you'll serve as the key post-sales contact for a portfolio of mid-size to strategic customers driving campaign execution, analyzing performance, and ensuring long-term satisfaction and growth across digital media, e-commerce, and data intelligence initiatives. Preferable location in the United Kingdom or Germany, but can be flexible for the right candidate.

You'll collaborate cross-functionally with Sales and Ad Operations teams to support client goals, resolve issues, and proactively surface insights. This is an individual contributor role ideal for someone who enjoys hands-on execution, customer-facing strategy, and operational excellence.

• Serve as the day-to-day contact for assigned accounts, guiding onboarding, program execution, and reporting.
• Build trusted relationships with customers by delivering value, transparency, and data-driven recommendations.
• Facilitate regular check-ins and performance reviews to communicate ROI and ensure customer satisfaction.
• Identify upsell and renewal opportunities and partner with Sales to support strategic growth planning.
• Advocate for the customer internally-sharing key feedback, difficulties, and feature requests with the Operations, Billing, and Finance teams.
• Collaborate with Operations, internal stakeholders, and third-party vendors to ensure smooth, timely program implementation.
• Review performance data and audience insights to provide actionable recommendations and optimization strategies.
• Provide input on targeting strategies, creative best practices, and platform execution to align with client objectives.
• Support proposal preparation, order forms, billing coordination, and data reporting deliverables.
• Recommend improvements to internal tools and processes that enhance program delivery and customer experience.
• Help develop and refine client onboarding and success resources.

• Bachelor's degree in Marketing, Digital Media, Communications, Business, or equivalent
• 3-5 years in customer success, digital media, or eCommerce account management-preferably in ad tech, SaaS, or online retail environments - or equivalent.
• Strong knowledge of digital advertising, campaign performance metrics, and e-commerce workflows (e.g., product listings, traffic drivers, sales enablement).
• Proficiency in Salesforce (or similar CRM), Excel, PowerPoint, Google Suite
• Strong organizational skills with the ability to manage multiple campaigns and stakeholders at once.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Strategic thinker with attention to detail, curiosity, and a solutions-oriented approach.
• Experience working cross-functionally in a fast-paced, collaborative environment.
• Familiarity with the electronics or supply chain industry is a plus, but not required.