Customer Support Marketing Coordinator - EDA - Cairo, Egypt

Siemens EDA is a global technology leader in Electronic Design Automation products and systems. Our portfolio enables companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our solutions to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board and system design.

Overview:

We are seeking a proactive and digitally savvy Customer Support Marketing Coordinator to join the Siemens EDA Global Support team. This role is ideal for someone who thrives at the intersection of digital marketing, customer engagement, and campaign performance. The successful candidate will support and implement social media planning, grow and maintain marketing databases, and coordinate effective post-event follow-up for webinars and live events-ensuring every touchpoint delivers value.

• Post-Event Follow-up:
• Collaborate with Global Support, Customer Experience and field teams to plan and implement post-webinar and event outreach to customers.
• Deliver reporting that highlights customer feedback, outcomes and further engagement opportunities.

• Assist in planning, creating, and scheduling content on LinkedIn.
• Track and report on social performance to inform optimization and content planning.
• Deliver regular social listening reports to the Customer Outreach Programs Manager and triage conversations to teams for follow-up.
• Collaborate with content creators and managers to ensure regular contributions to the EDA Support blog and alignment with Global Support objectives.
• Email Marketing Database Growth & Management:
• Use internal tools to manage opt-ins, report on email database size over time and find opportunities for organic growth.
• Plan and implement database growth strategies with managers, eg. targeted outreach to key customer accounts.
• Ensure compliance with regional data privacy regulations (e.g., GDPR).

• Bachelor's degree in marketing, communications, or a related field.
• 3-5 years of experience in digital marketing, marketing communications or customer experience roles, with a focus on social media, email marketing, or customer engagement.
• High degree of proficiency with Microsoft Excel and PowerPoint.
• Experience managing social media in a professional setting, with familiarity in tools such as Sprinklr, Hootsuite and native platforms.
• Strong understanding of data privacy and email compliance regulations (e.g., GDPR, CAN-SPAM).
• Exceptional English communication skills, both written and verbal.
• Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously.
• Comfortable working in a distributed team environment and adjusting to flexible hours when needed.