Job Description
Schedules call & workload by determining & prioritizing the impact a software defect is having at a customer's site. Assesses software performance and determines satisfaction of the correct design intent. Regularly exercises discretion & judgment during customer consultations to decide whether issue is a Problem Report. When necessary, creates a Problem Report. Coordinates with customer engineers & managers to develop or enhance complex computer-aided engineering design or manufacturing processes. Uses computer-aided systems to assist and instruct customer engineers on large scale, complex design and tooling tasks involving multiple design environments. Cogently communicates software problems to product development. Instructs other engineers in the design, development, and implementation of large scale, complex graphical application programs on multiple software products and hardware platforms. Defines business and technical feedback to software and hardware vendors. Manages advanced data exchange methodologies to facilitate effective data sharing between dissimilar systems or applications that span across engineering disciplines. Provides technical guidance to customer engineers in the application of design techniques and system procedures related to computer-aided engineering software. Guides junior engineers. Works with general supervision on complex projects with latitude for independent judgment. Moderate skills with high level of proficiency.
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