Client Partner, LATAM

Shutterstock is a growing, fast-paced, entrepreneurial environment within a disruptive marketplace. Well-positioned as the disruptive new leader in the digital content space, Shutterstock has the largest crowd-sourced digital content libraries in the world that includes images, vectors, videos and music. We manage a library of creative building blocks for a broad, expanding customer base creating new opportunities with every new customer segment, globally.

About the Opportunity:

The Client Partner, LATAM is a strategic role focused on owning and expanding the relationships with large and mid-size accounts to drive business growth through upselling and cross-selling. Your focus will be on prospecting new logos, new divisions in existing accounts, senior contacts, and decision-makers at key agency and corporate accounts with significant growth potential. Your primary focus will be identifying in-house creatives that are interested in our custom content offerings. The goal is to expand and renew business, ensuring high customer satisfaction and loyalty as well driving new business.

• Own the entire new business cycle: mapping out potential customers, creating opportunities, presenting product demonstrations, and negotiating and closing deals.
• Oversee the initial onboarding process for new clients, ensuring they are fully integrated and understand how to utilize our products and services effectively.
• Develop and maintain deep relationships with assigned accounts, positioning yourself as a trusted advisor and the primary point of contact for any business or support needs.
• Regularly communicate Shutterstock's value propositions to assigned accounts, highlighting opportunities for expansion and further collaboration.
• Monitor product adoption rates and usage patterns, implementing strategies to increase engagement where necessary.
• Develop strategic account plans and execute against them to drive product adoption, customer satisfaction, and account growth.
• Continuously assess customers' evolving business needs and recommend solutions to facilitate account expansion, including identifying and executing upsell and cross-sell opportunities.
• Proactively manage and nurture a pipeline of new leads within existing accounts, meticulously tracking progress and interactions within the CRM and other sales tools.
• Oversee the renewal process for assigned accounts, ensuring a high retention rate by demonstrating ongoing value.
• Address any customer inquiries, issues, or escalations promptly, ensuring a high level of customer service and satisfaction.
• Perform ad hoc administrative functions as necessary, such as processing invoices and handling account documentation.

• Fluent in Spanish and English
• Able to conduct business and negotiate contracts in English
• Proven ability to build and maintain strong client relationships with a focus on driving growth within large and mid-size accounts.
• Strategic thinker with the ability to create and execute account plans that result in revenue expansion.
• Strong communication skills, with a consultative approach and the ability to persuade and influence decision-makers.
• Detail-oriented with strong organizational and project management skills to balance multiple accounts and priorities.
• Demonstrated proficiency in using CRM systems to manage client relationships and sales pipelines effectively.

• Bachelor's degree in Business, Marketing, Sales, or a related field.
• A minimum of 5 years of experience in account management or a client-facing role, with a track record of successfully managing and growing large and mid-size accounts.
• Experience in identifying and closing upsell and cross-sell opportunities within a diverse product portfolio.
• Proven success in executing renewals and maintaining high levels of client retention.
• Strong analytical skills to identify trends and client needs with experience in creating tailored solutions.
• Proficiency in CRM and sales enablement tools is required, with Salesforce experience being highly desirable.
• Prior experience working collaboratively with cross-functional teams, including sales, customer success, and product development.
• Knowledge of the digital content and media industry is highly desirable.

• You have a direct impact on the success of the company. Your team's work matters and is essential to the evolution of our core business!
• Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.
• Flexibility to work between home and office with everything you need to be successful in both
• A generous and competitive benefits package.