About ShiftKey
ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America's healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.
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The role
At ShiftKey, we empower product teams to tackle complex customer and business challenges in ways that resonate with our users and align with our business objectives. Our product teams are empowered and multidisciplinary - equipped to deliver solutions that are valuable to customers, viable for the business, usable with intuitive pathways, and technically feasible.
As a Senior Product Manager, Marketplace Payments, you will play a crucial role in our mission to transform access and integrity in the workplace through streamlined financial interactions. You will focus on the critical ecosystem governing payments between care professionals and facilities in our digital marketplace. This role is fundamental to Marketplace trust, ensuring professionals are paid promptly, facilities are invoiced accurately and on time, and payment systems integrate seamlessly with internal FP&A workflows.
You'll drive accountability to ensure each solution meets our high bar for value, usability, and feasibility, leveraging business acumen, user empathy, and strong product judgment throughout the product lifecycle.
Where you'll work
To be considered for this position, you must be located in the United States. You can choose between remote work and working from one of our offices in Austin, Dallas, or Cleveland. Occasional travel to one of these offices may be required for in-person collaboration, team events, or strategic planning sessions.
What you'll be doing
- Own and evolve the payment infrastructure and invoicing experience that underpin ShiftKey's platform, driving reliability, scalability, and trust across the marketplace.
- Own and communicate a clear payments and digital invoicing roadmap grounded in business objectives and customer insights.
- Lead continuous discovery to validate ideas, prioritize opportunities, and align with user needs.
- Leverage build vs. buy decisions that account for best-in-class solutions, time-to-market value, and ROI.
- Collaborate with your product trio to define outcomes and map solutions that drive impact.
- Lead your team through rapid iterations from concept to launch, incorporating fast feedback loops.
- Develop deep domain expertise in our marketplace payments space.
- Support pilots and beta programs to test product-market fit and de-risk solutions before scaling.
- Partner cross-functionally with engineering, design, FP&A, legal, marketing, and support to ensure seamless execution.
- Take full ownership of delivering outcomes, not just features, and solving real customer and business problems.
- Foster strong team dynamics through collaboration, feedback, and clear accountability.
What you'll need
- 7+ years of experience in product management, preferably in a marketplace or e-commerce payments environment.
- Hands-on experience with digital payment processing workflows such as digital wallets, ledgers, invoicing, or third-party payment integrations (e.g., Stripe, Adyen, PayPal, Modern Treasury).
- Proven expertise in modern product discovery and product delivery techniques and methods.
- Demonstrated ability to learn and adapt across multiple functional business areas, including engineering, design, finance, sales, and marketing.
- Strong problem-solving skills, with the ability to navigate complex challenges and constraints, using sound judgment to assess risks and present well-structured, data-informed arguments.
- Proven ability to analyze data and leverage insights to drive better decision-making.
- Proven track record of building constructive and collaborative relationships with product teams, designers, and key cross-functional stakeholders.
Perks of working at Shiftkey
- Inclusive and collaborative work environment.
- Office space making the hybrid work environment fun and engaging.
- Comprehensive health, vision, and dental coverage.
- Benefits effective as of the first day.
- Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees' diverse needs.
- 100% 401(k) employer match up to 6%.
- Paid parental leave.
- Investment in your wellness: access to mental health support.
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Our Commitment to Diversity
ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.
EEO Statement
ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com