About ShiftKey
ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America's healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.
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The role
Operations Specialists handle high touch service interactions, escalations, and credential validations to support our provider experience. Directly interface with a variety of internal departments to support business operations ongoing and support both facility and provider relations.
Where you'll work
This is a hybrid role and requires in-office collaboration in our Irving, Tx Location.
What you'll be doing
- Demonstrates a professional, proactive work ethic, and establishes and maintains effective channels of communication with internal team members.
- Provides operational support and processes high touch credentials in accordance with the Shiftkey's expectations.
- Assists BPO partners with escalations, questions and/or areas of concern.
- Maintains accuracy and efficiency for all credentialing functions and activities.
- Responds to internal and external customer inquiries with professionalism and anticipates potential issues and proactively acts to solve them.
- Researches customer escalations as necessary to provide fast and comprehensive feedback and/or resolution.
- Proactively reports potential roadblocks, barriers, or other issues to operations leadership.
- Identifies and escalates cases to leadership in a timely manner as necessary.
- Performs other duties as assigned by leadership.
What you'll need:
- High School Diploma or GED required
- 1-2 years of experience in healthcare, data entry, or related fields required
- Background in Salesforce Service is required.
- 1+ years of healthcare compliance, credentialing, privileging, or quality experience preferred
- Experience working in a fast paced environment. Experience working in a call center environment is preferred.
- Excellent time-management
- Detail oriented
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office 365 and GSuite Products
- Ability to work independently and multitask effectively
#LI-Hybrid
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Perks of Working at Shiftkey:
- Inclusive and collaborative work environment
- "Cool" office spaces making the hybrid work environment fun and engaging
- Comprehensive health, vision, and dental coverage
- Benefits effective as of first day
- Progressive PTO & Company-paid holidays with a broad selection of floating holidays to
- honor employees' diverse needs
- 100% 401(k) employer match up to 6%
- Paid parental leave
- Investment in your wellness: access to mental health support
Our Commitment to Diversity
ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.
EEO Statement
ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: accommodations@shiftkey.com