Quality Assurance Manager

Quality Lead of the Plant who drives processes and tools to continuously improve quality of product and services. Develops, implements, and ensures commitment to processes, procedures, and standards ensuring increased customer satisfaction. Focus on Customer Satisfaction through Complaint investigation; root cause determination; corrective measures enforced; and report out to Commercial teams/ customers. Focus on continual improvement efforts through Opportunity Cost reduction, effective/efficient processes throughout all Plant departments, Risk assessment and mitigation. Lead driver for Sherwin Williams' Global Business Management System, ensuring Management Reviews are performed monthly and are effective. Maintain site IS09001:2015 certification. Implement actions driving performance that will allow site to meet KPl's for Quality initiatives. Lead investigator for internal non-conformance's and drive corrective actions through influence. 
Actively participate in Region quality improvement efforts.
 

Additional Information:

Day Shift Hours

15% Travel Required

This position is also eligible for bonus and long-term incentive compensation awards based on 
performance and subject to the terms of the Company's applicable plans.

Job duties include contact with other employees and access confidential and proprietary information 
and/or other items of value, and such access may be supervised or unsupervised. The Company 
therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

 

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

• Leads continuous improvement of Plant and Lab processes to improve product quality and customer satisfaction  
• Ensure site follows all requirements set forth by Sherwin Williams’ Global Business Management System and ISO9001:2015.  Ensures site is continuously “audit ready”
• Initiates and leads investigation of Customer Complaints, organizing and driving required actions to obtain root cause, while also working with team to develop effective corrective actions and implementation.  Determine effectiveness of actions and verification through data analysis and audits of production facility
• Develop reports (8D; ARC; etc.) to respective parties, including customers, sales, Plant personnel, and senior leadership
• Implement Product Control Plans; utilize site PFMEA to drive preventative actions based on risk.  
• Ensures quality procedures and standards are followed and met
• Performs site audits for each process to ensure current standards and procedures are being followed or if further improvement is required.  Drive needed improvements
• Works closely with, and is part of, Site Leadership Team  
• Assist with new formula introduction and Plant manufacturing acceptance
• Initiate and lead continuous improvement efforts in cross-functional capacity, including Manufacturing, R+D, Quality, Commercial, and Technical Services Representatives  
• Lead site efforts in driving correct activities that will allow site Quality Metrics to be met
• Continuous improvement of Plant quality results as determined through Site KPI metrics
• Standards and procedures that support consistent attainment of quality goals
• Root Cause determination and system level corrective action implementation  
• Enhanced customer satisfaction by initiating actions that will drive down customer complaints
• Drive down Opportunity Cost by development of programs and ensuring adherence to meet goals
• Ensure site is operating within the Quality System Management requirements 
  Develop systems, processes and procedures that increase the probability of quality results.
• Implementing new systems, processes, and procedures that are developed by the incumbent or the Division.
• Drive a quality mind set throughout the site. 

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a bachelor's degree or higher
• Must have five (5) years experience troubleshooting in R&D, quality assurance or operations environment
• Must have two (2) year of experience in leadership role(s), supervising/managing others, or leading teams

 

Preferred Qualifications:

• Have prior work experience with Quality testing and Statistical data evaluation
• Have an ISO9001-2015 Lead auditor or Management System certification
• Have completed formal training in and/or have at least one (1) year of work experience applying continuous improvement tools such as Six Sigma, 5-S, Lean Manufacturing, Transactional Lean, etc.

Client-provided location(s): Conyers, GA

Job ID: 21244_2536111

Employment Type: FULL_TIME

Posted: 2025-08-28T00:00:00