Jr. Service Engineer

Shapeways’ digital manufacturing platform offers customers access to high-quality manufacturing from start to finish through automation, innovation, and digitization. The company’s purpose-built software, a wide selection of materials and technologies, and global supply chain lower manufacturing barriers and speed delivery of quality products. Shapeways’ digital manufacturing services have empowered more than one million customers worldwide to produce more than 21 million parts using 11 different technologies and 90 different materials and finishes.

Shapeways has ISO 9001-certified manufacturing facilities in Livonia and Charlotte, Michigan, as well as in Eindhoven in the Netherlands.  Shapeways is listed on the Nasdaq under the ticker symbol SHPW.

Why is a Jr. Service Engineer important to us?

As a Jr. Service Engineer, your role is maintaining, serving, and operating our most crucial equipment, the printers. You will work with your team to ensure the printers are in top condition and run smoothly. Your activities will include repairs, preventive and general maintenance, operation, documentation & training, liaising with OEM, and managing spare parts. You will drive operational excellence and customer value by owning, driving, and improving the printers' OEE. Being an excellent team player, you will also assist your team in daily operations, processes, and product improvement when necessary. You will work with your team in a fast-paced and dynamic environment to ensure that every customer order is printed to perfection and delivered on time. Your critical feedback will also help to improve product quality and production efficiency.

In this role, you will:

• Perform machine tasks related to daily production, including cleaning high-tech machinery, homogenizing powder for print runs
• Service and troubleshoot the machines, set and execute periodic maintenance
• Own machine uptime to reduce equipment failure, identify root causes, create and implement preventative maintenance best practices and improvements to equipment
• Identify, analyze, scope, and implement improvement projects
• Create and maintain documentation to enable effective knowledge transfer throughout the company.
• Maintain and optimize spare part stock
• Quality control execution and improvement (dimensional accuracy, strength testing)
• Support building, training, and coordinating the team to take full ownership of the uptime and quality of the machines
• Analyze and solve complex problems and provide detailed reports to support presentations and/or follow-up.
• Provide detailed support on the acquisition of new capital equipment expenses process.   
• Establish and maintain relationships with the printer OEMs & Service Technician

You might be a good fit if (you have/are):

• Vocational or Bachelor’s degree in an applicable field (e.g., engineering, mechatronics) preferred
• Have work experience in technical support, troubleshooting, and maintaining equipment, like CNCs and, Laser Cutters but preferably, 3D printers
• 2+ years of work experience in a relevant industry/role
• Understand KPI-driven performance and how to prioritize based on the demands of on-time delivery
• Are a constructive team player with good social & communication skills
• Are mechanical-minded and able to understand the mechanics of an industrial 3D printer
• Have an appetite for learning, teaching, and developing in the manufacturing space
• Love to drive change and continuous improvement by taking the initiative and helping others
• Are always learning: believing that a job where you’re constantly learning is the best kind of job and you’re ok with asking for help
• Keep overview easily and work meticulously and organized

Your Unique Skills and Experiences Matter!

We understand that our list of desired attributes and skills may only capture some of the unique qualities and talents you bring to the table. Research has shown that this is especially true for women and other marginalized groups, who tend to hesitate unless they meet every single requirement. We encourage you to take a chance and apply, as we believe there's much more to you than what's on paper. Don't be afraid to show us what you've got – we're excited to discover the exceptional qualities you bring to our team!

 Why join our team?

At Shapeways, we believe in living our core values every day, which are the driving force behind our success. One Team, Innovate, Think Critically, Drive Results, Be Passionate.

Join us at Shapeways and become part of a team that values collaboration, innovation, critical thinking, results, and passion. Let's embark on an exciting journey together and make a lasting impact in our industry.

Benefits and Perks include:

• Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents. Our suite of options ranges from 100% employee-only medical premium coverage to extremely reduced premiums for dependent coverage to an enhanced buy-up plan for those with more extensive needs. We also have competitive pricing plans for dental and vision!
• Ownership - Every Shapeways employee will be granted equity in the company
• 401(k) with Employer Match - Join the team and we will immediately invest in your future
• Parental Leave - Robust paid time off for new parents; both primary and secondary leave
• Generous Paid Time Off - Accrued PTO starting on day one, plus additional days off when you’re not feeling well, to observe holidays, or just to destress.
• Wellness - We care about your well-being. From Commuter Benefits to FSA’s to a platform to promote financial well-being to gym reimbursement to standing desks to a partnership with One Medical...we’ve got you covered
• Learning & Development - Through continued education/mentorship on the job and our investment in LinkedIn Learning, we’re focused on your growth as a working professional
• Credit and Discount - Each quarter, employees will earn a $100 credit in their Shapeways account - that’s $400 a year! This balance may be used in conjunction with the 20% employee discount toward purchasing items from our marketplace