We are looking for a Telecom Specialist to be in charge of the successful planning and managing of our customer’s phone integrations. This is an exciting and rewarding opportunity to join a rapidly growing team responsible for our entire customer base.
As our Telecom Specialist, you will:
- Serve as the single point of contact during the customer’s phone integration and set-up
- Schedule & conduct detailed discovery calls with customers to determine any changes or requirements needed to successfully reconfigure the customer’s current phone set-up
- Assist the customer in speaking with their current phone provider and/or phone vendor to ensure the most optimal telecom setup
- Coordinate and follow up with customers to ensure their integration is seamless and successful
- Process, keep track & update the status of the customer’s integration in Salesforce
- Troubleshoot phone integration issues pre and post Live
- Work with members of multiple teams (including but not limited to Success, Onboarding, Support, Engineering, Product, Marketing)
- Manage escalations from multiple teams internally and externally
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To be a successful Telecom Specialist, you'll need:
- Deep technical understanding and ability to configure & troubleshoot all aspects of POTS, VOiP, SIP, cellular/wireless, PRI, PBX, IVR routing, customer call flows, network architectures
- 5+ years in a Telecom Technical role with emphasis on implementation
- Understanding in Telecom operations support (Carrier Ops, Call Processing, and Network Management)
- Understanding of network protocol layers, security layers and domain models
- Intelligent, strategic, quick thinking, dedicated, ambitious, and fast learning
- Superb customer service skills
- Great time management and excellent communication skills
- Selfstarter who thrives in an entrepreneurial, fast paced environment, with an ability to “roll with the punches”
- Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
About ServiceTitan
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.
Perks & Benefits
1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend
Equal Opportunity Employer
ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.
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Life at ServiceTitan
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