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Insights Analyst, New Markets Rev Ops

Glendale, CA

We're looking for a data-driven analyst to help drive the effectiveness and success of our New Markets and Growth Team. This is an opportunity to build strong partnerships with leaders as well as create best practices that enable us to efficiently grow revenue and tap into new verticals and markets. This person will be a passionate, hard-working professional with proven analytical, problem solving, strong critical thinking, and technical skills, with ability to work independently in a dynamic and fast paced environment.

As our Insights Analyst, you will: 

  • Develop and implement Salesforce and Tableau reporting infrastructure to help support the business in driving efficiency and revenue growth
  • Monitor dashboards daily and communicate actionable insights to Operations and Sales leaders to guide short- and long-term execution of targeted goals
  • Conduct routine data governance compliance and exception reporting to current systems and workflows alongside Systems and Operations team members
  • Work with cross-functional teams including Sales, Marketing, and Product Team
  • Produce KPI reports and dashboard with alerts and triggers that convey the current health of the business in multiple new verticals
  • Work closely with business partners on Weekly, Monthly, and Quarterly Business Review materials, in a timely manner

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To be successful in this role, you'll need: 

  • BS/BA in Business Administration, Finance, or related field, required
  • 2+ years of relevant experience in similar role, required
  • 2+ years of advanced Excel usage including modeling required 
  • 1+ years of usage and reporting experience, preferred
  • Experience in Tableau strongly preferred
  • Understanding of fundamental logic (IFs, ANDs, and ORs)
  • Strong understanding of operational SaaS KPIs and other Key Metrics, preferred
  • Excellent written and verbal communication and listening skills along with the ability to effectively communicate with various audiences, such as fellow individual contributors, team managers, and executive leadership
  • Ability to effectively prioritize and manage recurring or ongoing tasks, one-off projects and on-demand requests
  • Self sufficient, forward and critical thinking, self-starting problem solver, and work with little direct supervision

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

CCPA Notice for CA Residents applying to Jobs at ServiceTitan

Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice

Life at ServiceTitan | |

Job ID: 2943902
Employment Type: Other