Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Director, Solution Sales - Customer Engagement/CX Solutions

Stockholm, Sweden

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Want more jobs like this?

Get Sales jobs in Stockholm, Sweden delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.



The Role 

We are looking for an inspirational, results oriented leader to help build and scale our  Customer Workflow Solution Sales team in EMEA NORTH. You will be a proven leader who  derives energy from building, shaping and developing people into high performance teams

In this role you will have a major impact on the future direction of ServiceNow in EMEA NORTH and your contribution will be pivotal on the overall success of ServiceNow.  You will inherit an established team of highly motivated and high performing contributors who exceeded all targets set in 2020 and are well placed to deliver in 2021

What you get to do in this role:.  

  • Lead, organize, and manage executive-level strategic planning, sales programs and operational cadence. 
  • Driving both operational excellence and continuous improvement. 
  • Design and implement growth strategies across our business in conjunction with adjacent functional leaders. 
  • Attract, develop and retain a team of solution sales professionals who can confidently position the value of the Now platform into the C-Suite of the world’s largest organisations.  
  • Define programs that empower sales and solution consulting teams to drive Customer Workflow sales, adoption and customer success. 
  • Partner with our EMEA Alliance and Channel organization to build a sell to, with and through model 
  • Align as a trusted advisor and strategic team member to both sales and company executives in order to understand market conditions, customer requirements and challenges, and assist in strategically planning GTM, solution capabilities and strategic partnerships 
  • Influence and drive the right value model around pricing, product development and packaging 


In order to be successful in this role, we need someone who has:  

  • Extensive sales leadership experience: recruiting and developing high performance teams in Saas or Paas organisations
  • Has a strong drive for results and ability to collaborate and influence in a “Win as a team” environment 
  • Experience of the interconnecting worlds of Technology, Customer Engagement, Customer Operations, Field Service Management and Connected Operations (IoT). 
  • C-Suite access and influence  
  • A broad range of industry experience 
  • A track record of leading transformational enterprise software sales campaigns 
  • World class communication and interpersonal skills, with fluency in English and one of the regional languages
  • Strong people management skills with a passion for coaching and developing others to their highest potential 
  • Proven leadership skills inspiring people and building a business from start up to scale 
  • Proven ability in managing complex sales cycles from start to finish with a track record of successful revenue attainment 
  • A high degree of passion, energy, drive  
  • Inclusive leadership mindset  
  • Hungry and Humble

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

Job ID: 743999798338397
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • HSA
    • On-Site Gym
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Unlimited Paid Time Off
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • 401(K) With Company Matching
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program