Front Desk Agent

Who we are

Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet''s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

Responsibilities

• Responsible for communicating the different Tours & Travel products and services during the check in process
• Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)
• Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education) • Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
• Responsible with supporting guests in case of any question/concern needed regarding an T&T product
• Manage receptionists tasks on the night shift
• Process all guest check-ins and early check outs
• Review receptionists'' reports
• Obtain clean and organized reception
• Accounting reports as required
• Ensure to complete the logbook
• Check all the Complete Registration Cards to make sure to have all the Id''s and personal information of our arrival guests • Perform adjustments and corrections and rectify all PMS problems that occur during night shift
• Verify that all registered guests have the payment applied correctly in the PMS
• Prepare of End of day procedure

• Make sure that all the arrivals for the following day are already assigned
• Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
• Check all accounts of guests who check out the next day
  Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
• Ensure standards of customer service
• Ensure the good conditions of reception equipment Must be able to perform the full night audit if needed
  Act as manager on duty for the hostel in the absence of the
• Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen
• In case on Events or Parties, is mandatory of coordinate all the security team
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety

• 1-2 years of experience in reception
• Team management
• Bilingual
• Knowledge of PMS system
• Tourism /Hotel management background