Case Manager - Adult Protective Services

Position Summary: Responsible for assessing the risk and capacity of individuals referred by the community and addressing the needs of referred individuals.

Principal Responsibilities:

• Conduct assessments to determine client risk and capacity.
• Conduct in person monthly home visits for open cases, as well as in person home visits for cases under assessment in accordance with their visit schedule.
• Conduct Cold Alert, and Heat Alert visits when declared by the City.
• Establish an appropriate, comprehensive care plan for the client.
• Provide information designed to meet the needs of the client.
• Make appropriate and timely referrals and arrangements for services.
• Be responsible for the program's follow up on all care plan items.
• Ensure that all New York State Office of Children and Family Services and New York City Human Resources Agency contractual obligations and agency policies are met.
• Advocate on behalf of the client to ensure that they receive everything to which they are entitled.
• Consult with and keep supervisor informed of needs and problems related to the client.
• Provide crisis intervention to stabilize client situations.
• Deliver cash, checks, food, mail and other items to the client as needed.
• Maintain meaningful contact with clients at least once a month.
• Visit clients in their homes on a monthly basis to assess their living conditions.
• Participate in internal and external meetings to ensure that client needs are addressed and appropriately coordinated.
• Ensure that all involved individuals and agencies are updated timely regarding client status.
• Assess for, initiate and follow through on discharge planning as needed.
• Request, follow up on and facilitate heavy duty cleanings.
• Attend and participate in court hearings.
• Prepare and maintain required documentation.
• Complete reports, applications and statistics thoroughly and accurately.
• Meet deliverables by the due date.
• Maintain a consistently professional demeanor when communicating with clients, peers, supervisors and collaterals.
• Document all interactions in case notes.
• Ensure that client file is updated, accurate and complete.
• Participate in individual and staff supervision, as well as training, as assigned by program management.
• Provide on-call services during out of office hours, on rotation with other staff.

• Bachelor's required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

• Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.