VIP Excellence Support Principal Technical Expert

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

At Schneider Electric , we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.

We are looking for VIP Excellence Support Principal Technical Expert to make an impact!

Summary of the Job:
You will be part of DCS 3phase Global sustaining Engineering Team. This team of highly motivated employees responsible for three phase UPS Product evolution activities and provide technical expertise support/solution for our customer.

Regular Responsibilities:

• Analyze the returned defective products/parts to identify root cause and creates TEX (Technical Expert Assessment) report for customer and compete the Engineering activities in BFO system.
• Critical Field issue investigation (by Parts return/Remote/On-site support) and technical support for GCN cases and cover all three-phases UPS offers.
• Serves as a single point escalation path for Level four (Design Level) technical support and Provide technical solution for our customer to strengthen their confidence on our product and gain more trust
• Works with WW sustaining engineering teams to collaborate and continuously improve hardware and firmware levels of performance of SE 3 Phase UPS offer and provide the professional advices
• Closely work with other cross-functional teams (OQL/PQL/Marketing/Service/Product development team/L3 expert team/Local regions front office team etc.) to Continuously improvement products quality and share the Engineering support etc.

Learn more about SE TW: 永續未來由你定義

• Education: Bachelor's degree or above in Electrical Engineering or equivalent
• Experience: 5 years or more experience on Power Supply & UPS Product design or relevant field (Application or Technical Support etc.
• Good command on English
• Be skilled in using common electrical test instruments (Multimeter, Oscilloscope, Power analyzer, dielectric tester, programable AC/DC power source) and know well for electrical product analysis and test method.
• Know the power supply product manufacturing process and have analysis ability down to PCBA component level.
• Strong systematic problem-solving skills.
• Ability to work both independently & as part of a team

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Taipei, Taiwan

Job ID: Schneider_Electric-https://careers.se.com/jobs/94198?lang=en-us

Employment Type: FULL_TIME

Posted: 2025-07-30T23:43:31