VIE - Supply Chain Support Specialist - Helmond

As a Supply Chain Support Specialist, you will ensure that complaints are resolved effectively and without delay, and that those not resolved at the entity organization level are escalated and considered by the appropriate competent entities. You will be part of the Customer Satisfaction and Quality Team and will play a key role in driving continuous improvement initiatives, enhancing customer experience across supply chain operations, and ensuring that feedback loops are integrated into process optimization and service excellence strategies.

Your main missions will be:

• Listen to the Voice of the Customer (VoC): Continuously gather and analyze customer feedback, to understand expectations and areas for improvement.
• Eliminate Customer Dissatisfaction: Ensure all customer issues are properly addressed and resolved, with a focus on preventing recurrence.
• Ensure a Reliable Complaint Management Process: Maintain an effective system for handling complaints quickly and thoroughly.
• Escalate Issues When Necessary: Identify when a problem needs to be escalated to another team or level and support a collaborative resolution process.
• Analyze and Prevent Recurring Issues: Regularly review complaints to identify top recurring problems and initiate preventive actions. Update robustness tools like PCP (Process Control Plan) and FMEA (Failure Mode Effect Analysis) accordingly.
• Collaborate Across Departments: Work with other internal teams (front Office, Transport, Warehouse, Suppliers) to contain, correct, and prevent customer-impacting issues.
• Lead Containment Actions: Take charge of immediate containment measures for known issues to minimize customer impact.
• Handle Internal Complaints: Manage complaints from other Schneider Electric entities directed at the plant with the same rigor as external ones

Education: Master's degree in supply chain, Logistic, Transport, Quality, Customer relations or Engineer Industry, Quality

Work experience: At least 1 year of experience in related field (apprenticeship/internship included).

Skills:

• Knowledge of Supply Chain Management / Transport and Distribution
• First experience with Continuous improvement practices
• Previous experience with ERP/WMS will be a plus
• Keys Performance Indicators management, reporting

Requested languages : Fluent English

Personal abilities or skills:

• Good communication skills and problem-solving skills
• Ability to influence and convince
• Quick adaptability to new environments
• Motivated to drive change and contribute innovative ideas

What's in it for me?

• Gain international experience and enhance your English skills.
• Work in a multicultural and inclusive environment.
• Attractive remuneration and social coverage.
• Opportunity for a permanent position upon successful completion of your mission.

Ready to Make an Impact?
Let us learn about you! Apply today and take the next step in your career.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Soest, Netherlands

Job ID: Schneider_Electric-https://careers.se.com/jobs/93886?lang=en-us

Employment Type: OTHER

Posted: 2025-09-03T18:43:08