VIE - Customer Delivery Experience Leader - Helmond

We are looking for a passionate and data-driven Customer Delivery Experience Leader to join our team and drive excellence across the end-to-end delivery journey. In this role, you will be the voice of the customer, ensuring that every delivery touchpoint contributes to a seamless, reliable, and personalized experience.

Your main missions will be :

Delivery Experience

• Drive improvements of our customers' Satisfaction on Delivery, leveraging customers voice and data & analytics.
• Deliver together with local stakeholders (Global SUpply Chain and Country organization) successful plans, with a specific focus on key customer segments and VIP customers
• Make regular external benchmarks and competitive analysis
• Net Sentiment : leveraging data analytics from all touch points for Get delivered.

Commercial Logistic Offer (CLO)

• Manage CLOs to ensure on-time order execution and competitive positioning by customer type
• Ensure the Reliability governance in the region is strong with Planning, Distribution Centers and Plants
• Collaboration with the Front Office to secure knowledge, support and promotion from inside to outside.

Order Experience

• Support digitization of the Delivery experience (MySchneider, e-Commerce) partnering with Schneider Electric Digital team
• Ensure product and customer master data are properly managed to allow best-in-class customer experience
• Master ERP key functionalities, especially date rescheduling relative to order entry and fulfilment.

Specialized supply chain

• Implement, deploy, measure and monetize the Customer Process Capabilities
• Ensure strong personalization by customer type to create a sustainable competitive advantage

• Master's degree ideally in Logistics/ Supply Chain, Business Administration (with Logistics Management Specialization) but could also be Communication

• Business and Supply chain acumen with previous experience in Logistics, Customer Care or Sales/ Marketing/Project management

• Strong digital mind-set with analytical skills

• Continuous Improvement Process Oriented with strong RCA knowledge

• MS Office and general digital skills and likes data

• English language speaking and writing. German and/or French would be a + but is not essential

• Impacting communication, teambuilding skills and problem-solving skills

• Negotiation and influencing skills aimed motivate people to support in boosting customer satisfaction

• Have an outgoing personality, self-reflective ability, positive attitude and open minded

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Soest, Netherlands

Job ID: Schneider_Electric-https://careers.se.com/jobs/100007?lang=en-us

Employment Type: OTHER

Posted: 2025-10-17T18:45:06