Where is the Position?
This position is based in our Distribution Center (DC) in Helmond next to Eindhoven, Netherlands in Northern Europe, within a multicultural team in a dynamic and challenging environment.
Which missions will you lead?
As a Customer Advocate Engineer, you will ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and considered in the competent entities. Your main missions will be:
- Listen to the Voice of the Customer (VoC) : Continuously gather and analyze customer feedback, including input from the CSLD, to understand expectations and areas for improvement.
- Eliminate Customer Dissatisfaction : Ensure all customer issues are properly addressed and resolved, with a focus on preventing recurrence.
- Ensure a Reliable Complaint Management Process : Maintain an effective system for handling complaints quickly and thoroughly. Act as the plant's "I2P Champion" (Issue to Prevention).
- Escalate Issues When Necessary : Identify when a problem needs to be escalated to another team or level and support a collaborative resolution process.
- Analyze and Prevent Recurring Issues : Regularly review complaints to identify top recurring problems and initiate preventive actions. Update robustness tools like PCP and FMEA accordingly.
- Collaborate Across Departments : Work with other internal teams to contain, correct, and prevent customer-impacting issues.
- Lead Containment Actions : Take charge of immediate containment measures for known issues to minimize customer impact.
- Use Customer Feedback Tools Proactively : Monitor tools that collect customer feedback and use insights to create and implement action plans that improve satisfaction.
- Handle Internal Complaints : Manage complaints from other Schneider Electric entities directed at the plant with the same rigor as external ones.
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What are the qualifications we are looking for?
Education: Master's degree in quality/ engineering degree with quality specialization or related field
Work experience: At least 1 year of experience in Customer satisfaction or in Quality or related filed (apprenticeship/internship included).
Skills:
- Strong proficiency in Microsoft Office Suite.
- Analytical mindset with structured and service-oriented approach.
- Knowledge of legal regulations and standards related to quality.
Requested languages : Fluent English
Personal abilities or skills:
- Good communication skills and problem-solving skills
- Ability to influence and convince.
- Quick adaptability to new environments.
- Motivated to drive change and contribute innovative ideas.
What's in it for me?
- Gain international experience and enhance your English skills.
- Work in a multicultural and inclusive environment.
- Attractive remuneration and social coverage.
- Opportunity for a permanent position upon successful completion of your mission.
Ready to Make an Impact?
Let us learn about you! Apply today and take the next step in your career.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
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You must submit an online application to be considered for any position with us. This position will be posted until filled.
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