Technical Quotation Specialist

For this U.S. based position, the expected compensation range is $66,000 - $99,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

• Our mission is to provide resilient, efficient, and sustainable digital energy solutions to help the U.S. government and it's supporting industrial base modernized infrastructure and enhanced national security. It's about creating bold, technological solutions for unique customer challenges, in collaboration with our engineers, and across the entire Schneider Electric portfolio. You'll be on the front lines of deploying the electrical infrastructure of the future. It involves listening to your customers and offering solutions that serve their long-term needs.

• Every project and challenge is different. The Federal Government is a unique customer and has all kinds of real-life challenges to solve. One opportunity might be an energy metering install to supply reliable and efficient power. Another opportunity might have a critical data center that operates an emergency response agency. Across all of it, we make electricity greener, smarter, and more reliable.
• Learning every day is key. Our technology matures and our customers' needs change all the time. We work at the vanguard of the new energy landscape, which is getting more decentralized, digitalized, and decarbonized by the day. It's an exciting space that's taking on one of the biggest societal challenges of our time: sustainability. If you have an intellectual passion to continue learning, you'll fit right in.

• Quotation and Technical Support:
• Prepare quotation packages utilizing technical knowledge.
• Create bills of material for standard and simple projects.
• Interpret customer requirements and match products to specifications and drawings.
• Collaborate with Sales Engineers to ensure technical compatibility and competitiveness of quotes, and that all project requirements are met.
• Understand sales engineers' quotation strategy to ensure a competitive output.
• Communicate contractual, technical, and commercial terms.
• Provide advanced technical support to customers and the sales channel on various industrial products and services.
• Resolve complex technical product questions, escalating when necessary.
• Provide complex product and solutions application support for various equipment such as panelboards, switchboards, switchgear, and motor control centers.
• Develop solutions to technical problems using the company's product portfolio.
• Manage post-order support by addressing technical questions and issues that arise after an order is placed (This is an integration of information from and to expand the role and is not stated explicitly in the sources).
• Customer Relationship and Support:
• Hand off quotation packages with comments on exceptions and built-in value for Sales Leaders to use in customer presentations.
• Collaborate during the order conversion process as needed.
• Manage relationships with customers to enhance their experience.
• Advocate for the customer, seeking suitable solutions or workarounds.
• Interface with internal functions like Quality, Engineering, and Product Management on the customer's behalf.
• Maintain accurate and complete case documentation using CRM software.
• Opportunity Management and Workflow:
• Route quote requests to the appropriate team members based on product type and project complexity.
• Detect new business opportunities using platforms like SAM.gov and GovWin.
• Hand off new opportunities to the quotation team with all necessary documentation and preliminary analysis.
• Continuous Improvement and Teamwork:
• Fully utilize new tools and technology to improve efficiency.
• Review knowledge documentation such as white papers, troubleshooting guides, and knowledge articles.
• Participate in continuous improvement processes for complaint and knowledge management.
• Work with Engineering, Designers, and Technicians to develop recommendations to resolve problems.
• Aid the team with after-hours emergency support on a rotating on-call schedule.

• Education and Experience:
• 2 + Years relevant customer facing technical experience.
• Bachelor's degree in engineering or business is preferred. A combination of education and/or relevant experience will be considered.
• Proven quotation experience in the electrical industry.
• Technical Knowledge:

• Knowledgeable low voltage electrical distribution and/or medium voltage electrical distribution equipment, controls, or energy management technologies. Familiarity with Square D Power Distribution Equipment such as busway, panelboards, transformers, switchboards, electrical components, services, and software preferred.

• Understanding of and ability to apply NEC equipment standards and local codes.
• Understanding of competitor products.
• Skills and Abilities:
• Self-motivated team player with good time management, verbal and written communication skills.
• Ability to effectively use company software and collaborative tools.
• Ability to manage several tasks simultaneously.