Software Product Operations Manager

Schneider Electric has a challenging opportunity for a passionate individual to assume the role of "Software Product Operations Manager - Digital Buildings" to drive business analytics and influence the product led growth for a suite of software and applications related to Building Management Systems. This role can be based in United States, United Kingdom, or Sweden.

In Schneider Electric we create connected technologies that reshape industries, transform cities, and enrich lives. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk

We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY The Buildings Business of Schneider Electric provides intelligent building management solutions to help customers create a productive and comfortable environment for its occupants, reduce energy consumption, and run building operations more efficiently.

Schneider Electric has a challenging opportunity for a passionate individual with a growth mindset to assume a global leadership role to enhance our product lifecycle and maximize business impact by enabling data-driven decision-making and strong activation. This role offers a unique opportunity to blend analytical skills, team workflow optimization, and community facilitation to foster strong connections between users and product. The ideal candidate will have a robust background in data analytics, combined with community facilitation, proven experience in effective communication and cross-functional process improvements. The position requires strong communication, influencing and analytic skills, technical and business acumen, relationship development skills and a motivational style. Collaboration and partnering within Schneider Electric's global organization and across teams is critical for success.

Primary Responsibilities

Performance Metrics Management

• KPI Framework Development: Design, implement, and optimize frameworks to track and analyze key performance indicators (KPIs) that measure product success.
• Data Tools Utilization: Leverage advanced tools such as Tableau, SQL, and PowerBI to extract meaningful insights and drive decision-making.
• Actionable Recommendations: Provide data-driven insights and recommendations to product leaders to refine strategies and enhance product performance.

• Trend Identification: Conduct in-depth data analysis to uncover trends, opportunities, and potential challenges impacting product outcomes.
• Stakeholder Reporting: Collaborate with data analysts to produce accurate, relevant performance reports for stakeholders.
• Strategic Decision Support: Present clear, concise data insights to inform strategic decisions and improve product outcomes.

• Install Base Registration: Develop and implement processes to effectively capture and manage the install base through end-user and channel registrations, ensuring accurate data collection.
• Usage Pattern Insights: Embed analytical capabilities within the software to track and analyze usage patterns, providing actionable insights to improve product design and user experience.
• Policy Harmonization: Create and maintain policy documentation that aligns and harmonizes processes across the software portfolio, ensuring consistency and scalability.

• User Community Facilitation: Build and nurture vibrant user communities, fostering strong connections between users and the product.
• Feedback and Best Practices: Organize and animate user groups, forums, and events to gather operational feedback and share best practices.
• Cross-Business Promotion: Drive product awareness and understanding across various business units to ensure alignment and adoption.

• Stakeholder Partnership: Collaborate with product managers, marketing teams, and other stakeholders to ensure a cohesive approach to product operations.
• Process Optimization: Act as a central point of contact to streamline communication and processes between departments, enhancing efficiency.
• Global Collaboration: Foster partnerships across Schneider Electric's global organization and cross-functional teams to drive alignment and success.

• 5+ years in product operations, business analysis or a Bachelor's degree in data analytics or a related field.
• Proven experience in designing and optimizing KPI frameworks to measure product success and performance.
• Proficiency in data analysis tools: Tableau, SQL, PowerBI. Ability to extract and interpret actionable insights.
• Strong business acumen to align business processes with strategic goals and product outcomes
• Proven expertise to build and engage vibrant user communities, fostering collaboration and gathering feedback.
• Exceptional cross-functional collaboration skills to work across product, marketing, and global teams.
• Experience with process optimization, including install base management, usage pattern analysis.
• Excellent communication and presentation skills, with the ability to convey complex insights to diverse audiences.
• Leadership capabilities to influence stakeholders, inspire teams, and drive alignment across global organizations.
• Forward-thinking, innovative mindset with strong problem-solving skill to design and implement scalable solutions
• Familiarity with building management systems, IoT, or software solutions in related industries is a plus.