Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
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Great people make Schneider Electric a great company.
Mission: To set up and lead the Regional Services Hub - offering value-added business support operations to country Services organizations in the region - delivering high productivity, process maturity and cost efficiencies
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Summary of the Role: As a high-visibility partner and thought leader, the Service Hub Leader will be instrumental in coordinating and aligning the set-up and continued management of US Services personnel in Mexico City. This role involves streamlining high-priority projects and conducting leadership that significantly impact the company's business objectives. The ideal candidate will facilitate the execution of our Hoshin planning, enhance employee engagement, and prepare the organization for future challenges. Strong communication skills are essential for driving extensive cross-group coordination at all organizational levels.
Key Responsibilities:
- Operational Performance
o Implement globalprocesses, policies and guidelines in the Service hub operations
o Ensure delivery of business process KPIs to countries as per Service Level Agreements (SLA)
o Lead engagement with countries related to reporting, performance reviews and continuous improvements
o Lead deployment of appropriate digital tools to enhance automation of processes
o Act as a Single Point of Contact for all internal and external communication w.r.t Service Hub Operations
o Provide inputs to Finance teams for accurate charge backs to countries
o Adopt/ share best practices from other global/regional hubs
o End customer engagement (Customer Satisfaction/ health score), growth (upsell, cross sell), lead generation
o Serve as a trusted advisor to the VP, enabling a focus on larger strategic initiatives
- People
o Provide leadership to achieve strategic Regional Service Hub objectives
o Build a strong, diverse and engaged Operations team at the Hub
o Assess workload sizing and hiring the right skills
o Workforce enablement through training and coaching
o Organization design, conforming to guidelines on SOC/ Layers, delegation
- Infrastructure
o Accountable to work with local facilities/ utilities, IT teams to ensure smooth operations
o Provide forecast for all capital expenditures, coordinate associated procurement to sustain seamless Operations
- Tools & processes
o Drive Digital process transformation through deployment of appropriate global/ local tools Expectations
o Implement governance structures around Business Plan deliverables.
Qualifications
Qualifications:
- Bachelor's degree with 5-7 years of experience in leadership (operations or sales)
- Proven operational leadership or sales-level experience driving revenue within Services or relevant business segments.
- Demonstrated ability to lead through influence and effective collaboration.
- Capacity to distill complex strategies into actionable implementation plans.
- Advanced PowerPoint skills for creating and delivering executive-level presentations.
- Strong organizational and problem-solving skills.
- Aptitude for understanding and clearly communicating strategy and execution.
This role might be for you if you are:
- Highly Customer centric
- Ability to manage large, diverse teams
- Strong cross functional/ cultural engagement & collaboration
- Strong team/ people leadership skills
- Solid communication capabilities (internal & external)
- Strong on process and quality standards
- Financial acumen (chargeback, productivity/ efficiency related)
The Service Hub Leader will report directly to the US Services Service Excellence VP in the USA.
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.
https://youtu.be/C7sogZ_oQYg
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Schedule: Full-time
Req: 009GLI