Service Representative (Technical Trainer - Cooling)

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Service Representative - Technical Trainer Secure Power (Cooling)

Within the Global Services training department, reporting to the Service Training Manager for APAC, your role will be to train and update technical training for field service engineers, partners and end users in APAC. Additionally, you will be in charge of teaching methods covering course design, course implementation and course updating.

What will you do?

• Technical Trainer:
  • Carry out technical training, mainly on Cooling equipment and solutions from the Secure Power and Eco Struxure Offers.
  • Provide Cooling and data center power/software training for our internal and external customers using virtual classroom and attended classroom methods or on customer premises.
  • Ensure that safety rules, best practices and safety conditions are respected during each training session.
  • Evaluate trainees for certification.
  • Be responsible for classrooms and maintenance of electrical equipment.
  • Work closely with R&D, technical management and technical support for technical issues and obtain the latest technical developments.
• SME (Subject Matter Expert):
  • Design training and be a subject matter expert (SME) for certain products:
  • Manage engineering instructions, teaching methods, course creation, equipment needed to launch new training for Cooling solution offerings.
  • Responsible for updating course content and ensuring the transfer of knowledge and know-how to other trainers worldwide.
  • Creation of Tutorials and support in the creation of eLearning training courses for the training offers for which you are responsible.
  • Develop new digital training programs and courses for new Schneider Electric Cooling and product models
  • Contribute to the creation and updating of Service Reps training courses.

What skills and capabilities will make you successful?

• Autonomous, you demonstrate analytical skills and pragmatism.
• Ability to lead a group of 6 trainees and able to cover the course content in the allotted time.
• Have good relationships, a good level of oral communication and appreciate international contacts
• Flexible and have a good sense of customer service.
• Eell organized and can manage multiple tasks between training sessions.
• Have a digital mindset and are eager to discover digital methods.
• Knowledge of IT and networks is a plus.
• International travel to be expected.

Who will you report to?

• Service Representative Manager of Japan

What qualifications will make you successful for this role?

• Educated and experinced to electrical or electronics engineer level. Will have experience and training on multiple Schneider Electric Cooling equipment
• Business English and Japanese

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Tokyo, Japan

Job ID: Schneider_Electric-https://careers.se.com/jobs/96055?lang=en-us

Employment Type: FULL_TIME

Posted: 2025-08-25T18:41:58