Service Management Excellence Lead

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Global Hub Service Management Excellence Lead

The Service Management Excellence Lead plays a critical role in ensuring the operational, financial, and organizational effectiveness of the Global Hub. This role drives structure optimization, financial visibility, partner with Finance Business partner for service pricing governance, workforce alignment, and cross-functional collaboration to ensure that services delivered by the Hub remain competitive, scalable, and strategically aligned to stakeholder needs.

The role ensures that the Hub maintains a healthy performance margin, operational efficiency, and compliance with global standards on structure, job evaluation, and headcount governance.

What will you do?

ESSENTIAL FUNCTIONS:

1. Global Hub Structure & Workforce Governance

• Support the design, enhancement, and optimization of the Global Hub organizational structure, ensuring it aligns with strategic priorities and service delivery requirements.
• Conduct regular span-of-control reviews to ensure optimal leadership and Support function bandwidth, scalability, and alignment with organizational design principles.
• Provide consistent visibility and governance of People Allocation (PA) and Headcount (HC) for all supported functions.
• Partner with HR to conduct regular Job Evaluations, ensuring roles-especially agent-level and function-specific support roles-carry the correct job code, grade, and market-aligned classification.

1. Commercial & Financial Excellence

• Lead Partnership Pricing Reviews, ensuring pricing structures remain updated, competitive, and reflective of service scope and cost-to-serve.
• Maintain visibility and tracking of recharging status, ensuring timely billing, cost transparency, and adherence to internal financial processes.
• Partner with the Business Finance Controller to ensure that the Global Hub's performance margin remains at least 0, providing insights, deep-dive analyses, and recommending actions to drive sustainability and operational profitability.
• Support development of cost models, performance dashboards, and pricing updates required for ongoing governance and new partnership opportunities.

1. Operational Insights & Continuous Improvement

• Establish mechanisms to monitor and report on key operational and financial indicators impacting service delivery excellence.
• Identify risks and opportunities related to structural changes, span-of-control shifts, headcount allocations, and pricing impacts.
• Collaborate with cross-functional teams-including Operations, HR, Finance, and Service Owners-to address performance gaps, support transformational changes, and elevate service delivery outcomes.

SECONDARY FUNCTIONS:

• P Support in Global Hub Structure Design

1. Policy, Governance, and Compliance

• Support the creation, documentation, and rollout of governance frameworks, SOPs, and process standards.
• Ensure compliance with organizational guidelines related to structure management, pricing governance, and headcount controls.

1. Change Management & Communication

• Assist in communication planning, change readiness activities, and training for structure updates, pricing changes, and workforce alignment shifts.
• Provide materials, decks, and messaging support for leadership presentations and stakeholder updates.

1. Benchmarking & Market Intelligence

• Conduct competitive and industry benchmarking related to cost structures, job levels, organizational design practices, and pricing models.
• Provide recommendations based on emerging trends and best practices.

1. Systems, Tools & Data Quality

• Support the enhancement of systems/tools related to headcount management, financial visibility, and pricing governance.
• Ensure data consistency, accuracy, and completeness across PA/HC datasets and financial dashboards.

1. Special Projects & Leadership Support

• Participate in strategic projects initiated by Global Hub leadership, including growth planning, location strategy, and capability development.
• Support ad hoc analytics, deep dives, and business case development as needed.

Who would be successful?

EDUCATION-MINIMUM REQUIRED LEVEL:

• Bachelor's degree in Business, Engineering, Finance, Organizational Development, or a related field; Master's degree preferred.
• Strong Continuous Improvement, Lean Management and Project Management is plus.

EXPERIENCE-MINIMUM REQUIRED:

• 5+ years of experience in service management, organizational design, business finance, workforce planning, or similar operational governance roles.

• Strong familiarity with project management software tools, methodologies, and best practices
• Experience seeing projects through the full life cycle
• Excellent analytical skills
• Strong interpersonal skills and extremely resourceful
• Proven ability to complete projects according to outlined scope, budget, and timeline

KNOWLEDGE AND SKILLS 1-REQUIRED:

• Strong understanding of organizational structure principles, job evaluation frameworks, and performance margin dynamics.
• Excellent analytical and financial modeling skills.
• Strong stakeholder management capability, with experience partnering across HR, Finance, and Operations.

KNOWLEDGE AND SKILLS 2-DESIRED BUT NOT ESSENTIAL:

• Proficiency in Excel, data visualization tools, and financial reporting.
• Analytical Thinking & Financial Acumen
• Stakeholder Influence & Cross-functional Collaboration
• Operational Excellence Mindset
• Problem Solving & Decision Making
• Communication & Executive Presence
• Strategic Workforce Planning

What's in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Flexible work arrangement
• On-site gym

...and more!

Who will you report to? Performance and Transformation Leader (Previously the Customer Experience and Process Excellence)

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Indang, Philippines

Job ID: Schneider_Electric-https://careers.se.com/jobs/113506?lang=en-us

Employment Type: FULL_TIME

Posted: 2026-04-07T19:02:57