Service Engineer

Job Description:

• Supervise site activities for installation, testing, commissioning, and retrofits.
• Collaborate with field service engineers and service partners for site supervision, SAT/PAT testing, and commissioning (End to end activities including service partner order management)
• Drive sales of service offerings, including preventive maintenance, retrofits, upgrades, and spare parts.
• Identify and develop new business opportunities, particularly in modernization and retrofit projects.
• Prepare and negotiate service proposals, including RFQs, pricing, and commercial terms.
• Manage end-user and EPC accounts.
• Coordinate with clients for technical meetings and project scheduling.
• Ensure customer satisfaction through timely service delivery and effective issue resolution.
• Oversee service order processing, documentation, and invoicing.
• Coordinate with execution and technical teams for equipment delivery and site execution.
• Conduct routine inspections, preventive maintenance, and emergency repairs to ensure operational continuity.
• Provide technical support and troubleshooting, including fault diagnosis, system failure resolution, and on-site or remote assistance.
• Understand technical scopes, including equipment-specific testing and OEM coordination.
• Prepare detailed service reports.
• Ensure adherence to safety protocols and regulatory standards during all service activities.
• End to End service execution including payment collection.

Education & Experience:

• Bachelor's degree in electrical engineering (degree must be from an NBA-accredited institution for Kuwait Society of Engineers approval).
• 5-7 years of experience in technical support or field service roles preferably in Kuwait E&C segment
• Considering extensive travel within Kuwait/GCC, candidate is preferred to have Kuwait/GCC driving license

Technical Skills:

• Strong understanding and hands-on experience with LV and MV switchgear, relays, E-House and E-SCADA systems.
• Familiarity with SAT/PAT procedures, OEM coordination, and electrical testing and commissioning.
• Proficiency in preparing technical and commercial proposals.
Soft Skills
• Excellent communication and negotiation skills.
• Project management
• Customer-centric mindset with a proactive approach to problem-solving

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.