Senior Data Analyst BeNe

Location: Brussels or Hoofddorp

Are you driven by data and passionate about creating exceptional customer experiences? Join our BeNe Customer Experience & Quality team as a Senior Data Analyst, where your insights will shape the future of how we serve our customers.

This is a high-impact role at the heart of a major transformation, including the rollout of AI and the evolution of our Customer Contact Center. You'll be the bridge between raw data and strategic decisions, helping us improve satisfaction, streamline operations, and future-proof our services. #LI-JB10

Key responsibilities:

• Customer Insights: Analyze feedback from loyalty and transactional surveys, mapping it by persona and touchpoint to uncover opportunities across the customer journey.
• Root Cause Analysis: Identify recurring themes in quality cases and complaints to drive long-term solutions and process improvements.
• Operational Efficiency: Use data to optimize key metrics like FTE, workload, AHT, and quality scores, supporting smarter resource planning.
• AI Readiness: Assess data maturity and support the deployment of scalable AI and agent-assist technologies.
• Reporting & Dashboards: Build and maintain dashboards using Tableau, BFO, and Medallia to support leadership with consistent, time-saving insights.
• Data Management: Clean, structure, and manage large datasets, developing robust data models and reporting systems.
• Cross-Functional Collaboration: Work closely with teams across the business, including Finance, to enhance data governance and prioritize Cost of Poor Quality (CoPQ) initiatives.

Qualifications:

• 3+ years of experience in data analytics, ideally in customer-facing or pricing environments.
• Proficiency in Tableau, Excel, PowerPoint, and SQL.
• Strong analytical skills and attention to detail.
• Excellent communication and storytelling abilities to turn data into actionable insights.
• Experience managing multiple priorities and working cross-functionally.
• Fluency in English plus French or Dutch.
• Bachelor's degree in Business, Economics, Statistics, Marketing, or a related field.
• Bonus: Experience with data warehousing and ETL tools like Amazon Glue.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Brussels, Belgium, Hoofddorp, Netherlands

Job ID: Schneider_Electric-https://careers.se.com/jobs/91168?lang=en-us

Employment Type: FULL_TIME

Posted: 2025-05-20T23:45:24