SAP Service Management Functional Expert

Schneider Electric is seeking a passionate and experienced SAP S/4HANA Service Management (SM) Functional Expert (internally titled "Technical Product Owner"/TPO) to support a major digital transformation initiative. This role will focus on migrating key service-related business processes from legacy ERP systems to SAP S/4HANA, specifically within the Service Management (SM) domain. The TPO will play a critical role in shaping and delivering scalable, modern solutions that support long-term business growth across a North American entity with over 200 locations.
Key Responsibilities

• Provide technical and process expertise and drive solution and process standardization across Service Management.
• Provide leading practice on design decisions and drive resolution with Product Managers/Owners.
• Confirm process scope and required customizations with Product Managers/Owners.
• Work with Product Managers/Owners to identify and quantify value drivers.
• Collaborate with Solution Architects to provide functional input and expertise for the Solution Roadmap and Architecture Runway.
• Participate in and support Scrum teams during sprint planning, execution, documentation, and delivery of user stories.
• Help teams segment, sequence, and prioritize work efforts.
• Drive development and testing of the technical solution.
• Assist in addressing risks and clearing impediments.
• Provide guidance and guardrails to ensure alignment with solution vision.
• Encourage innovation and problem-solving to address user concerns without unnecessary customizations.
• Help define test scope and ensure end-to-end service processes are appropriately covered.
• Drive defect resolution and remove roadblocks.
• Collaborate with functional and development teams to ensure timely delivery of user stories.
• Work with Change Management on stakeholder engagement activities.
• Help develop and execute a comprehensive cutover plan encompassing business and technical activities for the end-to-end solution.
• Participate in program ceremonies, including Program Increment Planning and backlog grooming.

Required Skills & Experience

• Bachelor of Science, preferably in computer science or equivalent.
• Strong knowledge of Service Order Management and Service Projects planning and execution capabilities, including:
• Cost rate & labor hours (estimates/planned & actual)
• Expense management
• Material management
• Work Order management
• Workforce management
• Report management
• Minimum 5 years of experience as a technology/functional consultant in Service Management.
• Multi-platform experience and strong knowledge of SAP S/4HANA Service Management capabilities, including dependencies/integrations with Finance, Sales & Distribution, and Supply Chain Management.
• Demonstrated experience leading multiple complex ERP implementation projects.
• Hands-on experience with SAP S/4HANA, including solution design, build, and implementation.
• Experience designing and developing solutions using integration/middleware technologies (SAP PI, SAP PO, SAP CPI, MuleSoft, etc.).
• Strong understanding of Software Development Lifecycle and SAP/Salesforce implementation methodologies.
• Familiarity with Agile principles and frameworks, including Scrum and/or Kanban. SAFe experience highly desired.
• Strong planning, organization, communication, and negotiation skills.
• Ability to advocate for process standardization and articulate key considerations.
• Proven ability to manage large-scale work efforts and coordinate distributed teams.
• End-to-end understanding of service-related business processes and solutions.
• Experience with large business transformation programs leveraging SAP and Salesforce technologies.
• Excellent skills in servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and transparency.
• Strong collaboration and prioritization skills.
• Strong analytical and critical thinking abilities.
• Experience with Open Order and Master Data Migration activities from legacy systems into federated ERPs.

Preferred Qualifications

• Knowledge of SAP MM and its integration points with SM.
• Experience with Salesforce and ServiceMax ecosystems.
• SAFe certification or experience working in a SAFe Agile environment.
• Knowledge in Bridge Front Office and ServiceMax

Additional Qualities We Value

• Servant leadership and a collaborative mindset.
• Strong facilitation, negotiation, and conflict resolution skills.
• Ability to manage ambiguity and adapt to change.
• A proactive, detail-oriented, and contextually aware approach.
• Enthusiasm for continuous learning and improvement.
• Flexible thinking and the ability to adapt and overcome unforeseen obstacles

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Franklin, TN

Job ID: Schneider_Electric-https://careers.se.com/jobs/94750?lang=en-us

Employment Type: FULL_TIME

Posted: 2025-07-22T23:46:30