Regional Digital Service Representative

Regional Digital Service Representative

Location & commitments

• Location: Slovakia, Bratislava
  Candidates are welcome from Europe with European passport but the relocation to Slovakia is mandatory.
• Possibility to work remotely
• Extensive international travel (70%) within Europe

Objective & Mission

The key role of the Digital Service Representative is to ensure customer sites are well connected to the cloud and ensure valid asset data are flowing from the customer's site to the EAA (Eco-structure Asset Advisor) platform.

This position is accountable for:

• Upgrading the customer critical assets with smart sensors and communication features
• Configure gateway, and connect critical assets to the cloud
• Integration (preparation, connectivity, validation, and cybersecurity compliance)
• Collecting all data requested for Digital platform provisioning (done by Connected Services Hub (CSH))
• Supporting the preparation and execution phases of complex solutions
• On-site intervention following CSH insights from condition-based monitoring, customer requests

Main responsibilities

• Review customer electrical distribution network (HV, LV...) to identify critical assets to be upgraded, compile all installation info (equipment and IT) and collect cybersecurity requirements
• Preparation of work and staging: sensor pairing, custom model, firmware upgrade, gateway association to tenant, off-site testing; and validation of Bill of Materials including modem & SIM card
• Installation of new sensors and/or protection relays on site
• Configure communications and connect digital devices (relays, sensors, SMD, ...) to gateway
• ETP connection: connect system to the Internet - Schneider cloud platform (northbound)
• Commission the IT/IoT portion of the digital services: coordination with other SE Field Services
  Engineers/Eco-Experts / Subcontractors / Customer's staff
• End to End testing and validation to ensure successful connection
• Troubleshoot End to End connectivity including ETP using procedure and ticketing tool
• Compile project data for provisioning by CSH into Eco-Struxure Asset Advisor (EAA) Platform, project
  data should be complete to prevent delays in CSH provisioning
• Validate the communication architecture for devices and gateways to retrieve and publish data for the assets up to the EAA Platform.
• Be the technical warrant of the services capabilities in front of the customer.
• Support customer projects on all connectivity matters including cyber security and analytics (including 3rd party solutions and 3rd party sensors).

#LI-KS4

Requirements

• External client focused mindset with strong listening capability
• Accountable, self-motivated and proactive
• Ability to adapt and perform in a fast moving and often-changing environment
• Strong health & safety mindset in total respect of safety guidelines
• Collaborative attitude with internal entities (Planning, Inside Sales, Technical Support ...)
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Use all digital tools designed for SE Service Representative
• Willingness to travel internationally for 70% of the working time

Education & Experience

• 2+ years university degree or equivalent experience with at least 1year of related experience
• Advanced in Automation, IT solutions and networks (TCP/IP, Modbus, IEC61850...), digital systems integration, software setting
• Knowledge of LV and MV products (knowing Schneider Electric products is advantage)
• Excellent communication and interpersonal skill
• Mandatory: fluent communication in English language (B2+ level min)
• Flexibility & Reliability, Focus on technical details & Customer focus, Team player, Leadership skills
• Good Software tools literacy: MS Office, Acrobat, AutoCAD

Send us your CV and get the chance to HAVE:

• EXCITING JOB: Join a global leader in Digital Transformation of Energy Management and Automation.
• Our INCLUSIVE REWARD PORTFOLIO is designed to support YOU to be your best and it goes byond pay and benefits.
• MEANINGFUL: Competitive pay & incentives, Market leading & Personalized benefits, Schneider Electric Foundation supporting individuals and communities around the world
• INCLUSIVE: Fair pay initiatives GLOBAL, Family Leave Policy, STEP UP - Global Recognition Program, Pay equity
• EMPOWERED: Workplace flexibility
• OPEN TALENT MARKET to own your career locally or globally
• LEARNING & DEVELOPMENT: E-learning platform & E-learning Link
• HEALTH AND WELL-BEING : Group life insurance for employees, Flexile working hours & home office, Multisport card, Meal allowance, Relax room & Massages
• FAMILY LEAVE POLICY: Child care, Care Leave, Bereavement leave, Additional day off for women on International Womens Day, 4 Sick days, 1 Bridge day per year
• RECOGNITION and REWARDS : Attractive referral bonus, Diversity & Inclusion initiatives and events, Celebration of seniority
• PERKS : Cafeteria benefit, WESOP (Worldwide Employee Share Ownership Plan), Recreation allowance

This list of benefits applies only to candidates living or open to relocate to Slovakia.
Information about the selection process:

If you are interested in this position, please send us your CV in English language. We really appreciate your job application. Please mind we will contact only candidates meeting our job requirements.
Thank you for your kind understanding.

Let us learn about you! APPLY today!

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