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Scope & Environment
You will report to the CS&Q (Customer Satisfaction and Quality) entity, which had a transversal role across Businesses and Operations entities. Project teams are either under the GCPO (Global Customer Project Operations) or Hub accountability. Main interactions:
Internal : GAC/RAC business leaders, PMs / TMs, Account managers, Plant or LoB Quality Team, Supply Chain
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External : Customers, OG suppliers
Your Mission
The Project Quality Leader (PQL) is responsible for ensuring that all aspects of project quality are managed and maintained across project and throughout their lifecycle. The PQL will collaborate with various departments to oversee quality assurance and control activities, identify potential quality issues, and drive continuous improvement initiatives to ensure project deliverables meet or exceed client expectations.
Your Role - Magic happens when you bring great people together!
In project selling:
- Review quality requirements, identify quality risks and define appropriate mitigation plans
- Assess quality assurance and quality control requirements and detection of deviations
- Support TMs on estimating the resources (hours + costs) needed for the project quality
- Prepare Project Quality Plan (PQP) and Project Quality Control Plan / Inspection Test Plan (PQCP / ITP) and/or any additional quality documents required by the customer.
- Review quality tender specifications and supplier (internal and external) qualification
In project execution:
- Participate in the tender & project kick-off, as well as to the REL governance when quality necessary
- Coordinate creation, completion and approval of quality documentation
- Monitor performance metrics to track quality performance throughout the project lifecycle
- Conduct internal and supplier (internal and external) assessments, inspections and audits to assess the compliance with project quality standards
- Ensure OG supplier compliance with relevant quality standards and regulations, issue and track claims to them
- Coordinate the correction and prevention actions for project non-conformities, lead communication and problem solving with customer
- Identify areas for improvement (on project level) and coordinate corrective & preventive actions for project quality issues as per SE directive (implementation of actions to be done by respective responsible team PM, plant or LoB).
- Ensure compliance with the existing quality and CSat processes & train team members on quality processes and procedures
- Lead customer interviews during project execution, collect regularly customer feedback & build action plan to ensure customer satisfaction
Transversal responsibilities:
- Lead or contribute to cross analysis of project quality KPIs (CoPQ, etc.), Lessons Learnt, offers and solutions quality
- Lead or contribute to customer interviews to collect and analyze feedback
- Provide expertise, guidance and support to project teams (TMs & PMs) on quality-related matters based on previous project quality experience
- Contribute to developing, implementing and improving quality assurance and quality control processes
- Participate, for support as quality SME, in the supplier qualification process which is led by Supply Chain
- Plan and lead quality training and awareness program for project teams
- Participate in the Quality community (PQL, QMS, etc.) (events, training, etc.)
Qualifications
About You
Education: Bachelor's degree in engineering, or a related field. A Master's degree is a plus.
Language requirements:
- Fluent in English
- French language will be valuable
Experience:
• 5 to 10 years' professional experience in quality management roles and customer experience
• Experience is Leadership and team management
• Experience in quality management on Software development projects - good to have
Certifications:
• Green Belt or Black Belt certification - good to have
• Quality Management (e.g. ISO standards) - good to have
Technical and functional skills:
• Expertise in QMS, quality control & assurance principles and methodologies (Root cause Analysis, Fishbone, 8D etc.) and proficiency in quality management tools and software
• Expertise in risk management, customer relationship and project management and auditing
• Expertise in management of customer project financial (project P&L) and project execution quality fundamentals (change, supplier, contractor and requirement management) (Good to have) - good to have
• General technical knowledge in engineering and manufacturing
Skills requirements
• Excellent communication and negotiation skills and capability to obtain buy-in
• Demonstrate leadership and collaboration abilities in multiple business, complex cross functional and multicultural environment
• Analytical and problem-solving skills to identify quality issues and implement corrective actions.
• Leadership and conflict management abilities to guide and motivate project teams towards achieving high quality project.
• High attention to detail to ensure thorough quality assessments and documentation.
• Demonstrate proactivity approach to continuous improvement and adherence to quality standards.
• Ability to execute on challenging time constraints, prioritize, and manage indirect resources in a matrix organization
Schedule: Full-time
Req: 009BB9