Proactive Services Specialist

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Proactive Services Specialist

We are looking for an experienced professional who can help us deliver exceptional customer experience and generate commercial value for our business.

What will you do?

The Proactive Services Specialist position is a unique and exciting opportunity for individuals who are interested in using their technical expertise and passion for customer service to enable delivery of an industry-changing remote service offer, EcoStruxure Power Advisor.

EcoStruxure Power Advisor (EPA) is a proactive, analytics-based service, built on Schneider Electric's exclusive patented technology. Using this technology Digital Services collects data from our customers' Power Monitoring software, analyzes the data, and provides expertise to help optimize the performance and reliability of our customers electrical distribution system.

By moving from reactive to proactive we increase reliability, improve decision making, and reduce risk & liability.

Duties and Responsibilities:

The Proactive Services Specialist will employ their technical expertise, knowledge of electrical systems, and their excellent communications skills to:

• Meet with customer and remote into their system (via TeamViewer) to:
  • Extract data from devices connected to customers PME/PSO/Energy Expert system (from their SQL database)
  • Generate PME diagnostics
  • Request one-line diagrams
  • o Confirm which devices are utility incomers
  • o Ask questions about their Power Factor Penalty
• Make every effort to generate other opportunities while working with the customer
• Schedule a consultation for the customer to go over their report analysis with their Digital Services Engineer and other stakeholders
• Use our Customer Relationship Management tool (Salesforce) for case and work order management and information tracking.
• Perform other related duties as assigned by NAM and PLP leadership team.

Who would be successful?

• Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
• Two years of experience using Microsoft Office Suite applications in a work setting
• Excellent soft skills such as team player, interpersonal skills, and collaboration. Candidate must work effectively with teams throughout the organization
• Strong writing and oral communication skills
• Customer-focused mindset
• Ability to effectively manage time and deliverables
• Must demonstrate attention to detail, ability to self-audit to ensure accuracy, and establish measures of quality control over work
• Experience working with customers

Preferred

• Education and/or 2 years of experience in data mining and recommending innovative solutions in the power and energy monitoring field
• Knowledge of Power Quality and understanding of Power Quality standards
• Experience working in energy management or power industry
• Understanding of digital metering systems
• Experience with CRM systems, Salesforce preferred

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Indang, Philippines

Job ID: Schneider_Electric-121993

Employment Type: FULL_TIME

Posted: 2026-06-11T19:08:12