Principal, Customer Experience Global Search Solution Manager
Do you dare to lead the digital transformation to create a more sustainable world?
At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 150,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!
Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.
As a Customer Experience Digital Global Search Application Manager, you will hold a crucial role in developing, implementing, and managing a customer-centric global search application for the company. Your primary focus will be on enhancing the customer experience through effective search functionalities. Leveraging AI and semantic search solutions, you will work hand in hand with the Global Search Domain Leader to drive the implementation of advanced search capabilities. You will be responsible for planning, coordinating, and supervising all activities related to the digital global search application, ensuring it aligns with customer needs and business objectives. Working closely with cross-functional teams, you will drive the success of the application and continuously improve its features to deliver exceptional customer experiences.
What will you do?
Develop an in-depth understanding of customer search behaviour, preferences, and pain points.
Design, implement, and maintain a customer-centric global search architecture that leverages AI and semantic search solutions.
Ensure the availability and reliability of the digital global search application by monitoring performance, conducting tests, and resolving technical issues.
Collaborate with technical teams to integrate advanced search algorithms and AI technologies for improved search relevance and accuracy.
Project Coordination:
Define and manage projects related to the digital global search application, including requirements gathering, planning, execution, monitoring, and reporting.
Collaborate with cross-functional teams, including UX/UI designers, data scientists, and developers, to implement AI-driven search enhancements.
Engage with stakeholders to understand customer needs, gather feedback, and incorporate insights into the search application's evolution.
Continuous Improvement and Personalization:
Continuously monitor and analyze customer search patterns, preferences, and feedback to identify areas for improvement.
Proactively propose and implement enhancements to the search application leveraging AI and semantic search techniques.
Stay up-to-date with emerging trends and advancements in AI-powered search and semantic technologies to drive continuous optimization.
Collaboration with Global Search Domain Leader:
Work closely with the Global Search Domain Leader to align the search application strategy with business objectives.
Collaborate on defining the vision, roadmap, and key performance indicators for the digital global search application.
Provide regular updates to the Global Search Domain Leader on the progress, challenges, and opportunities related to the application.
Training and Support:
Develop training materials and provide guidance to internal teams on utilizing the digital global search application to enhance customer interactions.
Offer technical support to stakeholders and end-users, resolving issues promptly and providing exceptional customer service.
What qualifications will make you successful for this role?
Bachelor's degree in a relevant field, such as Computer Science, Information Systems, or Marketing.
Proven experience in managing digital application projects with a focus on customer experience and search functionalities.
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Strong project management skills, including requirements gathering, planning, execution, and stakeholder management.
In-depth knowledge of search technologies, including AI-powered search, natural language processing, and semantic search.
Familiarity with customer experience best practices and methodologies.
Experience in implementing AI-driven solutions and leveraging semantic search techniques.
Excellent communication, collaboration, and problem-solving skills.
Ability to work autonomously, prioritize tasks, and adapt to changing priorities in a dynamic environment.
Experience working collaboratively with domain leaders and stakeholders.
What will you get?
We adapt to you:
With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).
We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.
We take care of you:
With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more!
From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.
Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.
We empower you:
With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.
We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.
You will have life insurance for your protection.
We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.
Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion