Primary Technical Support Engineer

The Role: Technical Support Engineer - L1 (Industrial Automation)

This position will support customer inquiries related to product pre-sales and post-sales, service inquiries, and other requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests, or complaints are managed professionally and on time.

What will you do?

• Provide 1st level of technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints and troubleshooting) for Industrial Automation product offers focusing on Automation Control, Variable Speed Drives and Soft Starters, Motion Control & Robotics to SE partners and end-users.
• Responsible for answering incoming inquiries from customers on all channels (ex: phone, email, chat) and prioritizing customer's support needs.
• Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.
• Provide support to the customers for product replacement, troubleshooting and technical complaints.
• Manage RMA process and queries related RMA
• Complete documentation and follow up on all commitments and customer details;
• Document all incoming calls using the CRM tool
• Collaborate with country-offer marketing on new product launches;
• Participate in various Technical & Customer Service & Sales Training Courses as required
• Support the sales teams with detecting leads and sales opportunities.

Who would be successful?

Education:

• Bachelor's degree in Electrical Engineering(preferred) or equivalent
• Specialization on Programmable Logic Controller, Automation and Robotics is an advantage.

Experience:

• Minimum 3 years Technical Support experience in a call centre environment desirable and/or 2 years of experience in the field commissioning/Service projects related to Industrial Automation products.
• Experience in other SE offers preferred but not required (Automation Control, Drives and Soft Starter, Motion Control and Robotics prefered but not mandatory.
• Work with Manufacturing and System Integrators is an advantage.

Skills:

• Fluency required in English and the language of the country he/she supports
• Knowledge on electrical system and industrial automation (hands on experience in PLC, Automation Control, Drives, Motion Control and Robotics)
• Knowledge in utility scale and Commercial Solar
• Good networking and computer knowledge
• Have advanced Digital Citizenship.
• Able to work with multicultural environment with regional responsiblities.
• Strong verbal and written communication skills are required
• Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly;
• Excellent problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills;
• Ability to develop and maintain customer rapport;

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Indang, Philippines

Job ID: Schneider_Electric-117480

Employment Type: FULL_TIME

Posted: 2026-05-25T18:51:45