We are currently looking for a Planner to join our global services team in Sweden at our HQ in Solna, Stockholm!
In this role you will be scheduling the execution of Services operations at our customer sites. You'll be our expert in ensuring that all parts, tools, instructions, and order details are made available to the Services execution workforce and that the right, available and qualified Service Representative is scheduled for the job to meet customer requirements and Schneider workforce optimization. This role interacts with end customers, so the Services Planner must have great communication skills!
What will you be doing?
- Check/enrich Work Orders to be scheduled in bridge Services (bFS)
- Manage urgency/requested date, customer information, correct installed base, scope of work, T&C, time to execute
- Creating Work Orders are ensure that automatically created will be schedulled and dispatched
- Prepare/prioritize the interventions in backlog, based on customer type and availability, spare part and Service Representative or subcontractors' availability.
- Assign work orders at least for the upcoming months, determining the best date/timing balancing customer requirements, delivery of material needed, and skilled/certified Service Representative availability, while maximizing utilization rate by minimizing travel, overtime, combining multiple interventions to the same or nearby locations when possible.
- Communicate proactively with customers, confirming the intervention details and reminding Service Representative of the key factors such as safety requirements and equipment, permit to work, site access, timing, report, de-briefing with customers etc.
- Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely Service Representative on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation).
- Participate in regular meetings with Services Execution team
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What are we looking for?
You have excellent interpersonal communication and collaboration skills and strive for customer satisfaction! You are proficient user of MS Office applications and other software and have a degree in a technical field. You navigate well in a complex organization and are keen on understanding our Service Representative work and business. You have few years of experience working in planning role and have gained excellent analytic skills. You are a self-starter, quick learner and ready to create an impact!
What do we offer you?
At Schneider Electric, we are committed to fostering a vibrant and inclusive work culture where every employee is empowered to thrive. As part of our team, you can expect:
1.Professional Growth: Access to continuous learning opportunities, mentorship programs, and career development resources to nurture your potential and drive your career forward.
2.Innovative Environment: Be part of a dynamic, forward-thinking organization that encourages creativity, innovation, and entrepreneurial spirit as we lead the way in digital transformation and sustainability.
3.Work-Life Balance: We value your well-being and offer flexible work arrangements, comprehensive wellness programs, and support to help you maintain a healthy work-life balance.
4.Global Impact: Contribute to meaningful projects that address global energy challenges and sustainability, making a positive impact on the world while advancing your career.
5.Inclusive Community: Join a diverse and inclusive community where your unique perspectives are celebrated, and your voice is heard, fostering an environment of collaboration and belonging.
Did we get you inspired?
Join Schneider Electric and unlock your full potential! Apply now and embark on an exciting career journey with us. Please submit your application soonest. We will fulfill the position as soon as the suitable candidate has been found.
#LI-Hybrid
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.