People Operations Partner

The People Operations Partner is responsible for delivering efficient, accurate, and employee-focused HR operational services throughout the employee lifecycle. This role serves as a trusted partner to employees, managers, HR Business Partners, and cross-functional teams by ensuring compliance, operational excellence, process improvement, and an exceptional employee experience.

The role drives continuous improvement initiatives, supports HR transformation projects, and ensures timely execution of people-related processes while maintaining data integrity and service quality.

Key Responsibilities

Employee Lifecycle Management

• Manage end-to-end employee lifecycle processes including onboarding, employee changes, leave administration, and offboarding.
• Ensure timely and accurate processing of employee transactions in accordance with company policies and service level agreements.
• Coordinate with internal stakeholders to provide a seamless employee experience.

• Support payroll-related activities by validating, reviewing, and processing employee data changes.
• Administer employee benefits and government-mandated programs.
• Investigate and resolve payroll and benefits-related concerns while ensuring compliance with applicable regulations.

• Serve as a primary point of contact for employee and manager inquiries.
• Provide guidance on HR policies, processes, and programs.
• Manage employee cases and escalations, ensuring timely resolution and effective communication.

• Identify opportunities to simplify, standardize, and automate HR processes.
• Participate in HR transformation and digitalization initiatives.
• Develop and implement operational improvements that enhance efficiency, accuracy, and employee experience.

• Ensure adherence to company policies, labor regulations, and internal controls.
• Maintain confidentiality and integrity of employee data.
• Support audits, compliance reviews, and risk mitigation activities.

• Maintain accurate employee records in HR systems.
• Generate HR reports, dashboards, and analytics to support business decisions.
• Analyze operational trends and provide recommendations for improvement.

• Collaborate with HR Business Partners, Payroll, Benefits, Talent Acquisition, Finance, and other stakeholders.
• Build strong working relationships across business functions.
• Support organizational initiatives and people programs.

• Provide guidance and knowledge sharing within the People Operations team.
• Support capability building and continuous improvement culture.
• Drive accountability, quality, and customer-centric service delivery.

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field.
• Experience in HR Operations, Shared Services, Payroll, Benefits, or Employee Lifecycle Administration.
• Strong knowledge of labor laws, HR processes, and compliance requirements.
• Experience working with HRIS, payroll, and case management systems.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent written and verbal communication skills

• Build your HR career with exposure to diverse operational functions
• Supportive team culture that invests in your professional growth
• Direct impact on employee experience and organizational success
• Flexible work options designed to support your well-being