Order Fulfillment Coordinator

We are looking for an experienced Customer Care Associate to help us unlock further commercial value for our business.

Duties and Responsibilities

• Routinely receives and verifies the accuracy of customer purchase orders through email to case in BFO or through MySchneider portal and enters/modifies into SAP within 24 hours upon receipt (E2E Resolution)
• Receives inquiries from internal and external customers and initiates and follow ups required action for response to resolve variety of order and customer related issues (Productivity)
• Liaise with cross functional group in GSC, Credit and Collection and Commercial Team (plants, warehouses, quality, etc) within the organization to ensure that orders will ship in a timely manner (E2E Resolution)
• Attend and perform Hypercare functions for pre-identified customers
• Efficiently process the orders with accordance to Customer Service Procedures and Policies (Productivity)
• Provide timely updates to internal and external customers about product and order inquiries, order status, order changes as well as current and/or anticipated issues (E2E Resolution)
• Ensure orders are being billed on time by monitoring dispatches in the warehouse and sailing schedules for exports (E2E Resolution, Productivity)
• Receives customer complaints/disputes and monitors them in BFO provides timely updates, and sees them through the resolution (Critical Escalation)
• Attend meetings and provides order fulfillment reports as needed (End to End Resolution)
• Provides feedback and suggestion on existing order fulfillment procedures and policies to increase efficiency (Productivity, E2E Resolution)

• Action Oriented
• Can Deal with Ambiguity
• High Customer Focus
• Organizing and Time Management
• Process Management
• Team Player (Peer Relationships)
• Functional and Technical Skills (Issue Resolution etc.)
• Communication
• Collaboration
• Issue Resolution