OnSite IT Services Trainee

Contract Duration: 1 Year, with the posibility to be extended

Working Hours: 4/6 hours per day, Monday to Friday

The Onsite IT Services Technician (Trainee) will be responsible for providing comprehensive support for Schneider Electric workplace and infrastructure equipment. This role involves hands-on technical tasks, coordination with external vendors, and ensuring high levels of end-user satisfaction. The technician will perform a variety of services including hardware break and fix, warranty management, asset tracking, IMACD (Install, Move, Add, Change, De-Install), eyes and hand support, and escort services.

What will you do?

• Desk-side Support: Provide direct support to end-users for workplace equipment including desktops, laptops, tablets, smartphones, and other devices.
• Hardware Break & Fix: Assist in diagnosing and repairing hardware issues, manage replacement of defective units, and ensure data restoration.
• Warranty Management: Coordinate repairs with manufacturers and third-party maintenance suppliers, manage warranty claims, and handle logistics for defective units.
• Asset Tracking: Maintain accurate records of equipment status, location, and user assignments in the asset management system.
• IMACD Services: Perform installations, moves, additions, changes, and de-installations of workplace equipment, ensuring proper configuration and user acceptance.
• Eyes and Hand Support: Execute technical tasks under the direction of remote administration teams, including equipment resets, installations, and troubleshooting.
• Stock Management: Manage inventory levels, procure items, and ensure availability of spare accessories and consumables.
• Onboarding: Assist new employees with IT asset delivery, setup, and training on Schneider Electric systems and tools.
• Event Support: Provide technical support for special events, including setup and troubleshooting of audio/visual equipment.

• Background or studies in Information Technology, Computer Science, or related field preferred.
• Some experience in IT support or a similar role is a plus, but not required.
• Basic technical knowledge of workplace and infrastructure equipment (desktops, laptops, tablets, smartphones, printers, etc.).
• Willingness to learn and develop troubleshooting and hardware repair skills.
• Familiarity with basic warranty management processes and vendor coordination.
• Good organizational skills for asset tracking and inventory management.
• Ability to perform IMACD tasks efficiently and accurately.
• Strong communication skills for interacting with end-users and external vendors.
• Respect for security and confidentiality policies.
• Ability to work independently and as part of a team.
• High level of end-user focus and customer service orientation.

• A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
• Flexible Benefits
• Mental healthcare: Employee Assistance Program (24/7 online counseling)
• One day off to celebrate your birthday with your beloved ones;
• Hands-on training and access to our technical labs;
• Development Plan through Career path and coaching;
• Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
• Sustainability is at the heart of what we do, who we are, and what we believe in;
• Exposure to a multicultural and dynamic environment;
• Diversity and Inclusion - an integral part of the company's history, culture, and identity.