Who we are
Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We create connected technologies that reshape industries, transform cities and enrich lives. Help us deliver solutions that ensure life is on everywhere, for everyone, at all times: https://youtu.be/NlLJMv1Y7Hk. We're looking for people with a passion for success - at work and beyond. See what our people say about working at Schneider Electric: https://youtu.be/6D2Av1uUrzY.
Rol Purpose
The Customer Experience Leader is responsible for leading and optimizing the customer satisfaction process throughout the entire End to End Journey. This role is crucial to ensure that every customer interaction is positive and that the company's quality and service standards are met, as well as contributing to business support and company growth.
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Responsabilities
Ensure excellent customer experience - Customer First Manage the entire satisfaction survey process (NSS Touch Point) Promote a customer centricity culture throughout the organization by encouraging the use of the "Customer Voice" tool. Continuously encourage customer focus with dynamics and activities that strengthen the mindset and DNA of the collaborator and leader towards our "IMPACT" value. Identify opportunities for improvement and bring them to BU or process leaders, driving changes to enhance our customers' experience and future business, along with ensuring brand preference Be the representative of the voice of the customer in process/product/service changes within the organization.
Qualifications
Education and Skills
- Engineering or related field
- More than 3 years experience with customer experience / marketing
- Advance English Mandatory
- SAP / POWERBI (desirable)
Schedule: Full-time
Req: 009G52