Licensing Support Associate
Yesterday• Indang, Philippines
Licensing Support Associate
Role Overview
The Licensing Support Associate plays a key role in driving customer satisfaction, adoption, and retention of Schneider Electric's cloud‑based data center monitoring solutions. You will support customers throughout their post‑sales journey-ensuring they realize value from ITE, addressing their operational needs, and guiding them toward long-term success with Schneider Electric's digital solutions.
Key Responsibilities
Customer Engagement & Value Delivery
- Serve as the primary post-sales point of contact for EcoStruxure IT Expert customers, ensuring smooth onboarding and deployment.
- Understand and document each customer's business goals, KPIs, operational challenges, and criteria for success.
- Conduct product walkthroughs, best-practice sessions, and periodic business reviews to ensure value realization and solution adoption.
Technical & Product Guidance
- Demonstrate key features of EcoStruxure IT Expert and related tools (Data Center Expert, IT Advisor, NetBotz, etc.) to help customers fully leverage the platform.
- Provide basic troubleshooting support and guide customers toward appropriate Schneider Electric resources for complex technical issues.
- Capture feedback on product usability, feature requests, and customer pain points and relay them to Product Management teams.
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Account Management & Growth
- Proactively manage assigned accounts, maintaining regular touchpoints and monitoring adoption metrics.
- Identify expansion opportunities including upgraded subscriptions, training services, cloud migrations, or consulting solutions.
- Support renewal efforts in collaboration with Licensing & Renewals teams, ensuring timely and successful contract extensions.
Cross-Functional Collaboration
- Work closely with Sales, Technical Support, Professional Services, and Product teams to deliver a seamless customer experience.
Qualifications
- 1+ years of experience in customer success, technical account management, or IT services in a SaaS or data center environment.
- Strong understanding of IT infrastructure, networking fundamentals, and monitoring tools (experience with data center operations is a plus).
- Excellent communication, customer-facing, and analytical skills.
- Ability to translate technical concepts into clear, value-driven customer conversations.
- Experience supporting cloud-based platforms or enterprise software.
- Customer Empathy & Relationship Building
- Technical Aptitude
- Problem Solving & Critical Thinking
- Project & Account Management
- Communication & Stakeholder Coordination
- Data-Driven Decision Making
Let us learn about you! Apply today.
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36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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Client-provided location(s): Indang, Philippines
Job ID: Schneider_Electric-https://careers.se.com/jobs/111238?lang=en-us
Employment Type: FULL_TIME
Posted: 2026-03-26T19:08:02
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion