Level 4 Product Support Senior Engineer
Yesterday• Bangalore, India
Job Title: Level 4 Product Support Engineer
Location: Bangalore, India
Department: Digital Buildings
Position Type: Full-Time / Contract
Travel Required: No
Position Overview:
We are seeking a highly skilled Level 4 Product Support Engineer (Advanced Support & System Analysis) to support the expanding scope of our Senior L4 Expert initiatives. This role is centered on advanced troubleshooting, system-level diagnostics, and cross-functional collaboration to ensure the stability and performance of complex building automation solutions. The ideal candidate will be a proactive problem solver with strong technical insight and a passion for resolving challenging issues. The candidate will serve as a liaison between the R&D team and the product support teams, partners, and country front office colleagues, ensuring effective communication and coordination on field issues.
Key Responsibilities:
Advanced Troubleshooting & Root Cause Analysis
- Investigate and resolve complex system-level issues across hardware, firmware, cloud, and mobile platforms.
- Support escalated cases from Level 3 and field teams, ensuring timely and effective resolution.
- Collaborate with Senior L4 Experts to identify recurring issues and contribute to long-term solutions.
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System-Level Analysis & Integration Support
- Perform deep analysis of integrated building automation systems, including TRC scalability and RF behavior.
- Support integration efforts with platforms such as EcoStruxure Building Operation (EBO) and hotel-specific configurations.
- Assist in validating end-to-end workflows and ensuring seamless interoperability across subsystems.
Collaboration & Knowledge Sharing
- Work closely with R&D, QA, and product teams to relay field insights and influence design decisions.
- Document findings, troubleshooting steps, and resolution paths for internal knowledge bases.
- Mentor junior engineers and contribute to team-wide technical growth.
Support for Senior L4 Initiatives
- Assist in executing strategic initiatives led by Senior L4 Expert.
- Provide technical input for product improvements, integration strategies, and customer experience enhancements.
- Participate in cross-functional reviews and contribute to continuous improvement efforts.
Qualifications:
- Bachelor's degree in electrical engineering, Computer Engineering, Electronics, Instrumentation engineering or related field.
- 10+ years of experience in system-level troubleshooting, technical support, or integration.
- Strong analytical skills and experience with diagnosing complex system behaviors.
- Familiarity with building automation systems, TRC, RF technologies, and EBO integration.
- Proficiency in Python or similar scripting languages for automation and analysis.
- Excellent communication skills in English.
Preferred Skills:
- Experience with HVAC systems and building controls.
- Familiarity with tools such as Jira, Grafana, and Jenkins.
- Hands-on experience with lab equipment (oscilloscopes, multimeters, analyzers).
- Knowledge of agile methodologies and collaborative workflows.
Performance Objectives:
- Deliver timely and effective support for escalated system issues.
- Contribute to the scalability and reliability of integrated solutions.
- Support Senior L4 initiatives with high-quality technical execution.
- Share knowledge and improve team troubleshooting capabilities.
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Client-provided location(s): Bangalore, India
Job ID: Schneider_Electric-https://careers.se.com/jobs/97423?lang=en-us
Employment Type: FULL_TIME
Posted: 2025-09-15T18:41:00
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion