Learning Support Analyst

Role Overview : Provides technical assistance, troubleshoots issues, and resolves customer inquiries to ensure smooth operations.

Key Responsibilities:

1. Issue Resolution and Troubleshooting: Respond to and resolve support requests, diagnose technical issues, and implement effective solutions for HR systems and applications.
2. User Assistance and Training: Provide day-to-day support to HR system users, develop training materials, and conduct training sessions to enhance user proficiency.
3. System Monitoring and Maintenance: Continuously monitor system performance, perform routine maintenance, and ensure systems are up-to-date and reliable.
4. Documentation and Knowledge Management: Create and maintain comprehensive documentation, including user guides and troubleshooting guides, and manage a knowledge base for common issues.
5. Data Management and Reporting: Ensure data accuracy and integrity within HR systems, perform regular data audits, and generate reports on system performance and support metrics.
6. Collaboration and Communication: Collaborate with IT, HR, and other departments to resolve complex issues, implement enhancements, and communicate updates to users.
7. Continuous Improvement: Identify and recommend areas for improvement in HR digital services, implementing enhancements to improve user experience and system efficiency.
8. Compliance and Security: Ensure HR systems comply with relevant regulations and standards, assist in implementing security measures, and protect sensitive HR data .

Skills & Attributes:

1. Technical proficiency: Understanding of relevant technologies, systems, and applications.
2. Problem-solving: Ability to analyze issues, troubleshoot, and provide effective solutions.
3. Customer service: Strong communication and interpersonal skills to assist users and address inquiries.
4. Ticketing systems: Proficiency in using ticketing systems to manage and track support requests.
5. Product knowledge: In-depth understanding of the products or services being supported.
6. Time management: Efficiently prioritize and manage tasks to meet service level agreements (SLAs).

Qualifications

Qualifications

1. Level of educational attainment: Bachelor's Degree

2. Previous work experience: • 2 to 4 years' experience in the Learning domain. Cornerstone admin LMS certification

3. Knowledge of effective learning and development methods

4. Proficient in MS Office and Learning management system

Schedule: Full-time
Req: 009H55

Client-provided location(s): Bangalore, India

Job ID: Schneider_Electric-https://careers.se.com/jobs/009H55?lang=en-us

Employment Type: FULL_TIME

Posted: 2025-08-06T03:46:21