Connected Services Hub |
Novi Sad/Belgrade
The Digital Energy teams are in the process of building out our Ecostruxure capabilities and looking for talent with a passion for helping Schneider Electric achieve its broader Digitization aspirations.
The Global Predictive Hub is one of the pillars of Digital Services execution and a key resource in delivering added value to our customers.
It is a highly visible organization at the forefront of Schneider Electric IIoT (Industrial Internet of Things) and Digitization initiatives.
We are building new Connected Services Hub Predictive Agents who can combine their deep technical expertise and passion for customers, with the ability to leverage Ecostruxure Asset Advisor for Electrical Distribution, to improve the performance and reliability of our customers' electrical systems.
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Responsibilities of the Junior Predictive Agent in Connected Services Hub
• Interprets and contextualizes results of platform analytics and algorithms
• Interacts with a network of Subject Matter Experts for advanced support in data analysis
• Extracts meaningful insights from the data flows
• Identifies maintenance recommendations of short-term palliative actions, and medium / long improvements
• Tracks health of assets, including condition-based analytics, informs connected customers and adjusts maintenance plans accordingly
• Creates consultancy summary reports highlighting the value of the EAA ED offer, shares these reports with connected customers during remote sessions, and provides explanations and direction
• Regularly interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc.) as needed
• Acts based on customer requests to create cases, initiates work order crea-tion to dispatch Field Services and/or engages Sales for service or product quotations
• Leverage the recommendations and reports conclusions to generate opportunities of Pull Through business
Qualifications of the CSH Predictive Agent
• Minimum four years technical degree, or relevant experience in the field of electrical systems, engineering
• Work experience with electrical distribution systems is an advantage
Possesses an excellent understanding of Electrical systems and distribution, for both Power and Industry domains
• Possesses the ability to process predictive / condition-based analysis of data
• The effective time management techniques and ability to remain organized across multiple activities along with an attention to detail
• Effective communication (written/oral/reading/listening), with a perfect command of English language
• Knowledge of additional languages will be taken as an advantage
Knowledge & Skill Expectations
• Superior analytical abilities and high degree of proficiency in working with data
• A customer focused mindset able to provide excellent customer service
• Academical background to provide services about power/power monitoring equipment and industrial applications
• The ability to influence and convince
• High level knowledge of electrical distribution systems and proficiency with one-line diagrams
• Solid Technical Report writing capabilities
• Curiosity and interest in new knowledge in various domains
• Ability to keep relevant stakeholders informed and build network of relation-ships that would aid in business development
Benefits we offer
- Private health insurance & life insurance
- Flexible working hours and work from home mode
- 24-30 days of annual leave
- Financial, legal, and psychological assistance program
- Lunch inside our Hub with discounts
- Gym & sports activities
- Family policy - Parental leave & Care leave
- Opportunity to buy Schneider Electric shares per discounted price (WESOP program)
- Opportunity for additional certification
- Having a chance to be mentored by any worldwide expert inside Schneider Electric
- Recognition culture through our own StepUp platform & bonus system
- Working in pleasant environment and being a part of highly talented, professional, and friendly team
- Building a technical and/or consulting career path in the #1 world sustainable multinational company
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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